Welcome Center Concierge - Ipswich YMCA

Welcome Center Concierge - Ipswich YMCA

Job Details

Level

Entry

Job Location

Ipswich Family YMCA - Ipswich, MA

Position Type

Part Time

Salary Range

$15.00 Hourly

Job Shift

Opening

Description

Start Your Day with Purpose - Join Our Morning Member Services Team!

Part-Time | Monday, Wednesday, Friday | 5:15 AM - 9:30 AM

Location: Ipswich YMCA

Are you a morning person who enjoys making others feel welcome and supported? Are you looking for meaningful part-time work where you can connect with your community and help others start their day off right? If so, we want to meet you!

The Ipswich YMCA is looking for an energetic and personable individual to join our Member Services team. In this front-facing role, you'll be the first smile our members see in the morningand the friendly voice they rely on for information, connection, and support.

What You'll Do:

Greet members and guests with warmth and enthusiasm, making everyone feel welcome

Answer questions, provide facility tours, and promote YMCA programs and memberships

Build relationships with members and help connect them to services that support their goals

Handle check-ins, update member information, and respond to inquiries professionally

Assist with locker room checks and respond to member needs or emergencies if needed

Represent the Y's mission of inclusion, wellness, and community in everything you do

What We're Looking For:

A people-person who enjoys engaging with others and building connections

Someone who's reliable, upbeat, and ready to take initiative

Strong communication and customer service skills

A team player who thrives in a fast-paced environment and is comfortable multitasking

Why You'll Love Working at the Y:

Free YMCA membership and discounts on programs for you and your family

Paid training and ongoing professional development

Career growth opportunities across our seven YMCA branches

Retirement plan with company contributions

A fun, supportive team environment where your work truly makes a difference

If you're ready to greet the dayand our memberswith a smile, apply today and help create a welcoming and impactful YMCA experience.

Qualifications

Must be at least 18 years of age.

Excellent interpersonal and problem-solving skills.

Ability to connect with people of diverse backgrounds.

Previous customer service, sales, or related experience.

Basic knowledge of computers.

Must be available are Monday, Wednesday & Friday from 5:15 am to 9:30 am and other shifts as needed

The YMCA is committed to a policy of nondiscrimination and equal opportunity for all employees and qualified applicants without regard to race, color, religious creed, protected genetic information, national origin, ancestry, sex, sexual orientation, gender identity, age, disability, or veteran's status.