Takeout

DeNucci's - Highland Park
Highland Park, Illinois
Full Time

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Required Years of Experience

0-1 years

Job Details The Takeout position provides exceptional service and hospitality to every take-out guest
in the restaurant while participating in teamwork ensuring absolute guest satisfaction. Takeout
Servers are responsible for positive guest interactions while serving guests in a friendly and
efficient manner and ensuring guests get their orders without delay. As a direct link between the
guest and the restaurant a takeout server plays the leading role in developing positive, lasting
guest relationships by consistently delivering an excellent takeout experience every time. Must
be able to operate effectively as part of a team, communicate clearly, ensure smooth service
operations and provide consistent, pleasant, quality service.

Essential Duties and Responsibilities:
Welcome all guests and ensure guests receive responsive, professional and gracious
service always.
Greet customers as they arrive at take out in a timely manner.
Take orders from guests over the phone and in person.
Answer any questions about the menu, specific food items, or any other inquiries the
guest may have.
Describe all menu items, prices, and methods of preparation.
Understand the order taken and any changes in the menu, dietary restrictions, food
allergies, etc.
Ensure order accuracy every time.
Prepare, serve, and package all items for takeout and delivery orders.
Aware of all upcoming orders and the status of them.
Utilize and understand third party delivery services.
Recording all monetary transactions with precision, generating bills, and collecting
payment.
Ensure that all food and products are consistently prepared and served according to the
restaurant's standards.
Maintain a clean, safe environment always in the Takeout area and service stations.
Perform all side work applicable to assigned station.
Perform other duties as assigned.

Required Work Skills and Qualifications:

Excellent interpersonal skills and focus on serving customers.
Excellent verbal and written communication skills.
Excellent time management skills.
Excellent organizational skills and attention to detail.
Ability to remain calm during high volume service or difficult situations.
Well-organized with ability to take and place food and beverage orders accurately over the phone with a pleasant demeanor.
Familiar with Point of Sale systems (Toast) is a plus!
Ability to communicate and understand the predominant language(s) of the restaurants operating area.
Ability to work varied shifts, including nights, weekends and holidays.

Education and Credentials