Health Club Front Desk Lead

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

The Flamingo Resort & Spa is a mid-century marvel in The Valley of the Moon. The buildings, rendered with natural materials and iconic angular silhouettes, are the work of master architect Homer A. Rissman. Set on a 10-acre campus, it is an incomparable property for both its city access and sense of complete retreat.

The Health Club Front Desk Lead plays a key leadership role in ensuring exceptional service and efficient operations at the front desk of the health club. This position is responsible for leading front desk team members, maintaining a welcoming environment, managing daily operations, and assisting with member inquiries, check-ins, and appointments. The Lead serves as the first point of contact for members and guests and ensures a high standard of customer care is consistently delivered.

Essential Duties & Responsibilities:

• Lead and support front desk staff in daily operations, ensuring adherence to policies and procedures.
• Provide training, coaching, and performance feedback to team members.
• Ensure exceptional guest service is provided at all times; resolve member concerns and complaints in a timely and professional manner.
• Oversee scheduling, shift coverage, and timekeeping for the front desk team.
• Maintain cleanliness, organization, and readiness of the front desk and lobby area.
• Handle cash handling, reconciliation, and point-of-sale transactions.
• Maintain accurate records of memberships, guest visits, and sales.
• Assist with membership enrollments, cancellations, freeze requests, and billing inquiries.
• Coordinate with other departments (e.g., housekeeping, maintenance, fitness instructors) to ensure seamless operations.
• Monitor inventory of supplies and place orders as needed.
• Enforce club rules and regulations to ensure a safe and respectful environment for all members and staff.
• Maintain confidentiality of all guest and member information.

• High school diploma or equivalent required; associate degree or relevant certification preferred.
• Previous experience in a supervisory or leadership role, preferably in a hospitality, fitness, or wellness environment.
• Excellent customer service, communication, and interpersonal skills.
• Strong organizational and multitasking abilities.
• Proficient in computer systems and POS software; prior experience with fitness club software is a plus.
• Ability to work a flexible schedule, including weekends, holidays, and evenings.