Holiday Inn Express is Seeking Front Desk Agents

Holiday Inn Express and Suites Santa Cruz is a renowned hotel providing exceptional hospitality experiences in the heart of Santa Cruz. We pride ourselves on delivering unparalleled guest services and creating a welcoming environment for all our guests. We are looking for dedicated and dynamic full time and part time Front Desk Agents to join our team and contribute to our continued success.

Job Summary:
As a Front Desk Agent, you will be the first point of contact for our guests, providing a warm welcome and ensuring a seamless check-in and check-out experience. Your role is essential in maintaining high guest satisfaction levels and fostering a positive image of the hotel.

Key Responsibilities:
- Greet and welcome guests with a friendly and professional demeanor.
- Manage the check-in and check-out process efficiently.
- Handle guest inquiries, requests, and complaints promptly and courteously.
- Answer phone calls and direct them to the appropriate departments.
- Maintain an organized and clean front desk area.
- Process payments and provide accurate billing information to guests.
- Coordinate with housekeeping and maintenance teams to fulfill guest requests.
- Uphold hotel policies and procedures, including safety and security protocols.
- Assist in managing reservations and room assignments.
- Provide information about local attractions, services, and amenities.
- Handle any additional tasks assigned by the General Manager.

Qualifications:
- High school diploma or equivalent; additional education in hospitality is a plus.
- Previous experience in a hotel front desk or customer service role is preferred.
- Strong communication and interpersonal skills.
- Proficiency in Microsoft Office and hotel management software (e.g., Opera).
- Ability to multitask and handle high-pressure situations with professionalism.
- Excellent problem-solving skills and attention to detail.
- Flexibility to work various shifts, including evenings, weekends, and holidays.
- A positive attitude and a passion for delivering exceptional guest experiences.

How to Apply:
Interested candidates are invited to submit their resume and a brief cover letter detailing their relevant experience and why they are interested in joining Holiday Inn Express Santa Cruz.

Holiday Inn Express and Suites Santa Cruz is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.