Captain

2 years

ABOUT US:

Originating in NYC, Nami Nori is the first restaurant to specialize in open-style sushi hand rolls. Now with five locations in NY, NJ, Miami and Virginia Beach, Nami Nori is poised to grow its devoted fan following and share its gracious hospitality with both guests and employees alike, across the globe. This position is for the concept Matsuyoi, a 10 seat omakase experience located on the second floor of Nami Nori.

POPULAR ACCLAIM:

• 84K followers on Instagram
• The New York Times Nami Nori Gets Hand Rolls Right, and Other Details Too
• Michelin Guide Nami Nori Brings Creative Hand-Rolled Sushi to NYC's West Village
• GQ Magazine "Pharrell Loved This Hand Roll Spot So Much He Became a Partner"
• And more

DUTIES:

• Provide friendly, gracious, anticipatory and detail-oriented service to create a memorable dining experience
• Prepare the counter for service by setting up tables, service stations, beverage station and other service areas as needed
• Stock and organize all beverages to maintain highest level of cleanliness possible
• Develop and lead staff education on all aspects of beverage program inclusive of wine, sake, beer, and spirits
• Help guests in making selections from the beverage menus, suggest courses and pairings, guide guests through the progressive menu, explain any off-menu dishes, answering all food preparation questions
• Ring in all orders as needed through the POS system
• Check identification of all customers who appear under 30 to verify they are of legal drinking age prior to serving them
• Handle guests special dietary needs, allergies, or special requests with utmost sensitivity, following Company procedure
• Communicate with the kitchen as needed to manage timing of food, any guest feedback, etc.
• Deal with guest complaints by finding a way to get to yes; Involve the Manager on Duty as needed
• Process guest payments in timely, accurate manner
• Process financials on shift-by-shift basis, including submitting accurate cash sales
• Accurately report cash tips and contribute to tip pool as applicable; Record service charge information on sheet, as directed by Management
• Maintain expert knowledge of all menu offerings, including allergens
• Perform opening and closing sidework checklists for all shifts worked

REQUIREMENTS:

• At least 2 years as a Server at fine dining restaurant
• Previous experience with restaurant point-of-sale (POS) systems
• Exceptional interpersonal skills
• Understanding of hygiene and food safety rules
• Multi-tasking abilities
• Ability to remain calm and professional in a fast-paced work environment

BENEFITS:

• Health Benefits with employer contribution
• Vision & Dental
• 401K Retirement Plan
• 40 hours Personal Time Off after 2 years of full time employment
• Employee dining discounts at any Nami Nori location
• Opportunity to grow professionally with a growing company

• At least 2 years as a Server at fine dining restaurant
• Previous experience with restaurant point-of-sale (POS) systems
• Exceptional interpersonal skills
• Understanding of hygiene and food safety rules
• Multi-tasking abilities
• Ability to remain calm and professional in a fast-paced work environment

Compensation: Hourly (Based on Experience) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Dining Discounts

Customer service excellence

Team Collaboration

Time Management

Attention to Detail

Problem Solving

Adaptability in a Fast Paced Environment

Knowledge of Beverage Pairings

Conflict Resolution

Cash Handling Accuracy

Knowledge of Food Allergens

Training and Mentoring Abilities

Organizational Skills

Communication Skills

Sales Skills

Ability to Work Under Pressure

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