Visitor Services Coordinor
Smithsonian Institution
Summary
The Smithsonian Institution is the world's largest museum, educion, and research complex, with 21 museums and the Nional Zoo. This position is loced in the Nional Museum of the American Indian (NMAI), Museum Learning and Programs (MLP).The NMAI is committed to advancing knowledge and understanding of the Nive cultures of the Western Hemisphere, past, present and future, through partnership with Nive people and others.
More than one selection may be made from this announcement.
Summary
The Smithsonian Institution is the world's largest museum, educion, and research complex, with 21 museums and the Nional Zoo. This position is loced in the Nional Museum of the American Indian (NMAI), Museum Learning and Programs (MLP).The NMAI is committed to advancing knowledge and understanding of the Nive cultures of the Western Hemisphere, past, present and future, through partnership with Nive people and others.
More than one selection may be made from this announcement.
Overview
Help
Accepting applicions
Open & closing des
08/04/2025 to 08/18/2025
Salary
$57,164 to - $90,898 per year
Pay scale & grade
GS 07 - 09
Locion
Washington, DC
FEW vacancies
Remote job
No
Telework eligible
No
Relocion expenses reimbursed
No
Appointment type
Permanent - Federal
Work schedule
Full-time - Full-Time, Permanent
Service
Competitive
Promotion potential
09
Job family (Series)
1001 General Arts And Informion
Supervisory stus
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determinion process
Credentialing
Suitability/Fitness
Announcement number
25R-BY-312857-DEU-NMAI
Control number
842368300
This job is open to
Help
The public
U.S. Citizens, Nionals or those who owe allegiance to the U.S.
Clarificion from the agency
This position is open to all U.S. Citizens or U.S. Nionals.
Note: Federal employees with permanent stus or individuals eligible for special appointing authorities may also apply to Job Announcement # 25R-BY-312857-MPA-NMAI
More than one selection may be made from this announcement.
Help
This job is also open in another announcement to:
Federal employees - Competitive service
Land and base management
Veterans
Military spouses
Individuals with disabilities
Family of overseas employees
Peace Corps & AmeriCorps Vista
Special authorities
Duties
Help
The Visitor Services Coordinor is responsible for the oversight of the Visitor Services Department (VSD) by leading or services support staff who welcome and assist ors and guests for the best possible museum experience.
In this position, you will:
GS-07
Assist the Supervisor in all Visitor Services programs and activities, including customer service; wayfinding; indoor and outdoor queuing and line management; safety; security; volunteer management and scheduling; group/VIP s. Assist with support and accessibility services; creion and disseminion of maps, guides and informion concerning the public areas of the museum, facilities use, exhibitions, collections, and objects; and engagement and interpretion of difficult and challenging content for ors and guests.
Train or arrange for training in team building and working in teams to accomplish work. Monitor and report on the stus and progress of training. Serve as coach and facilitor in coordining team initiives and consensus building in trainings.
Participe in management of the Visitor Services volunteer program NMAI and provide leadership over a large volunteer populion. In conjunction with supervisor, interview and onboard prospective volunteers. Follow up to ensure volunteers are oriented and trained, in collaborion with NMAI Supervisory Visitor Services Coordinor and Office of Visitor Services (OVS) policies & procedures.
Participe in management of the Visitor Services volunteer program NMAI and provide leadership over a large volunteer populion. Follow up to ensure volunteers are oriented and trained, in collaborion with NMAI Supervisory Visitor Services Coordinor and Office of Visitor Services (OVS) policies & procedures.
GS-09
Provide day-to-day leadership and oversight of the Visitor Services programs and activities, including customer service; wayfinding; indoor and outdoor queuing and line management; safety; security; volunteer management and scheduling; group/VIP s; assist with support and accessibility services; creion and disseminion of maps, guides, and informion concerning the public areas of the museum, facilities use, exhibitions, collections, and objects; and engagement and interpretion of difficult and challenging content for ors and guests.
Ensure th the SI and Museum's stregic plans, mission and vision are communiced and are a part of the team's stregies, goals, objectives and work plans.
Communice to the team assignments, projects, and problems to be solved, including deadlines and times frames for completion.
Together with the supervisor, provide volunteer program management, leadership, and development of the Visitor Services volunteer program NMAI and provide leadership for managing a large volunteer populion. Interview and onboard prospective volunteers. Follow up to ensure volunteers are oriented and trained in collaborion with NMAI Volunteer Manager and Office of Visitor Services (OVS) policies & procedures.
Works with the Supervisor to oversee Visitor and Guest Services funding, expenditures, and participes in purchasing for the program th can include invoicing, program reports, and budget preparion, development, justificions, and monitoring. Works with staff to ensure or merials, equipment, and office supplies are monitored and sufficient for program implemention.
Requirements
Help
Conditions of employment
Pass Pre-employment Background Investigion
May need to complete a Probionary Period
Maintain a Bank Account for Direct Deposit/Electronic Transfer
Males born after 12/31/59 must be registered with Selective Service.
Conditions of Employment
Qualificion requirements must be met by the closing de of the announcement.
For informion on qualificion requirements, see Qualificion Standards Handbook for General Schedule Positions on OPM website .
Qualificions
Grade-07
Experience: You qualify for this position if you have one year of specialized experience equivalent to least the GS-05 level in the Federal Service. For this position, specialized experience is defined as working in a or services department for a museum or similar cultural institution; giving public presentions or demonstrions to small or groups; and working with museum or cultural institution volunteers.
Or Educion : One full year of gradue level educion reled to the position or Superior Academic Achievement may be substituted to meet the specialized experience requirement. Or a Combinion: Educion and experience may be combined to meet the basic qualificion.
Grade- 09
Experience: You qualify for this position if you have one year of specialized experience equivalent to least the GS-7 level in the Federal Service or comparable pay band system. For this position Specialized experience is defined as working in a or services department for a museum or similar cultural institution; giving public presentions or demonstrions to large or groups; and providing general direction to museum or cultural institution volunteers.
Or Educion: Master's or equivalent gradue degree OR 2 full years of progressively higher-level gradue educion leading to such a degree OR LL. B or J.D., if reled OR Equivalent combinions of educion and experience. For a full explanion of this option please see the Qualificion Standards .
Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Part-time and/or unpaid experience reled to this position considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.
Or a Combinion: Educion and experience may be combined to meet the basic qualificions. For a full explanion of this option please see the Qualificion Standards . Special Instructions for Foreign Educion: If you are qualifying by educion and/or you have educion completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accredition for foreign study. For instructions on where to fax these documents, see the "Required Documents" section of this announcement.
All applicants who meet or exceed minimum qualificions will receive a final ring within one of three cegory groups based on one or more stages of evaluion which measure job-reled criteria:
Best Cegory - Meets the minimum qualificion requirements and excels in most of the job reled competencies above.
Better Cegory - Meets the minimum qualificion requirements and sisfies most of the job reled competencies above.
Good Cegory - Meets the minimum qualificion requirements, but does not sisfy most of the job reled competencies above to a substantive degree.
This cegory ring process does not add veterans' preference points, but protects the rights of veterans by placing them ahead of non-veterans within each quality cegory. The Hiring Manager may make selections from the highest quality cegory (Best Cegory) provided no veteran in th cegory is passed over to select a non-veteran in th cegory unless the requirements of 5 U.S.C. 3317(b) or 3318(b) are sisfied. Veterans who meet minimum qualificion requirements and who have a compensable service-connected disability of least 10 percent must be listed in the highest quality cegory, except when the position being filled is scientific or professional the GS-9 grade level or higher. Applicants who have not submitted a resume in the USAjobs system and/or have not answered all of the vacancy questions will not be considered for this position.
Additional informion
This position is included in the bargaining unit.
Recruitment Incentive: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period.
Note: This stement does not imply nor guarantee an incentive offered and paid.
Selections may be made for vacancies across the Smithsonian Institution (SI). By applying to this position, you agree to allow your applicion and other personal informion to be shared with one or more SI hiring officials for employment considerion for same/similar positions within the locion(s) identified in this announcement.
Expand Hide additional informion
Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution.
Benefits
Help
The Smithsonian offers a comprehensive benefits package th includes, in part, vacion and sick leave, holidays, health/life insurance, accident insurance, and excellent retirement program options.
Please see Benefits for a complete description.
Flexible Spending Accounts -
Health Insurance -
Leave -
Life Insurance -
Long Term Care Insurance -
Retirement Program -
How you evalued
You evalued for this job based on how well you meet the qualificions above.
Applicants for this position may be evalued in multiple stages. The first stage is an evaluion of your responses to the online multiple-choice questions th assess your experience, educion, and/or training for the job-reled competencies below:
Knowledge of museums program missions, regulions, and policies to oversee and manage Visitor Services staff, volunteers, contractors, and interns for the execution of Visitors Services programs in greeting ors and presenting informion, oriention, exhibitions, interactives, and immersion experiences.
Knowledge of and skill in administrive concepts, theories, principles, methods, and techniques to manage operional and staffing requirements for Visitor Services activities; to assist with guest services and administrion; to lead operions; to organize, guide, direct, administer, and motive staff; and to ensure compliance with policies, procedures, goals, and objectives.
Knowledge of evaluion methods and techniques and ability to lead, manage, and evalue a volunteer program; to coordine its development with needs of NMAI, other Museums, and institutional offices; to advise and assist volunteers to improve or enhance their performance of duty; and to guide the daily program operions as the team lead.
Knowledge of basic procurement and budgeting procedures to participe in program purchases and budget preparion, development, justificion, and monitoring
Skill in the use of Sensourse and Dexibit, or experience dabase(s) to obtain informion needed to respond to inquiries and monitor and track or da.
Ability to lead and manage others; to guide the daily program operions as the team lead; to coordine its development with needs of NMAI, other Museums, and institutional offices, and to advise and assist volunteers to improve or enhance their performance of duty.
If you are found qualified for this position and meet or exceed a predefined ring threshold from your questionnaire responses, you may be contacted by email to complete or submit additional assessments such as work samples, short essays, or other approprie assessments within approximely one week of the job announcement closing. If you do not meet the ring threshold to move to the next evaluion stage, you notified promptly by email.
I mportant Note:
Your resume and supporting documention compared to your responses to the occupional questionnaire or other assessment tool for consistency. If a determinion is made th you have red yourself higher than is supported by your resume, you assigned a ring commensure to your described experience. Your resume should provide sufficient informion regarding how your educion and experience rele to this position, including the major duties and qualificions criteria listed.
You may preview questions for this vacancy.
Benefits
Help
The Smithsonian offers a comprehensive benefits package th includes, in part, vacion and sick leave, holidays, health/life insurance, accident insurance, and excellent retirement program options.
Please see Benefits for a complete description.
Flexible Spending Accounts -
Health Insurance -
Leave -
Life Insurance -
Long Term Care Insurance -
Retirement Program -
Required documents
Required Documents
Help
Your applicion package should include the following documents:
Resume - Your resume can be uploaded and tached to your applicion or creed using the USA Jobs on-line resume builder. Ensure your resume contains the job title (including the occupional series and grade if it is Federal), job-reled qualificions, starting and ending des (month and year), hours worked per week, and salary for each employment period. It is your responsibility to ensure all informion is submitted. Failure to include this informion may result in disqualificion for the position.
For assistance with creing a resume, please click here .
Proof of Veteran's Preference - DD214 (Member 4 Copy), if you are a veteran. Additionally, applicants claiming 10-point preference must complete Standard Form (SF) 15, Applicion for 10-Point Veteran Preference, as well as additional documention required by the SF-15, such as a VA letter.
Unofficial school transcripts, if the position has an educion requirement or if you are using educion to qualify. If selected for the position, you must provide an official transcript before appointment.
Proof of U.S. accredition for foreign study, if applicable.
If you are relying on your educion to meet qualificion requirements:
Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Educion .
Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring.
How to Apply
Help
Click on the "Apply Online" button on the upper right side of the page. Please Note:
You must apply for this position online through the 'Apply Online' button and submit required supplemental documents (if they are relevant to you).
You may submit required documents by uploading them online during the applicion process.
The complete applicion package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing de of the announcement by 11:59 PM Eastern Time.
If you are unable to apply online, paper applicions may be accepted with prior approval of the Contact Person listed below.
Agency contact informion
HR Specialist
Phone
...
TDD
...
Fax
...
...
Address
SMITHSONIAN
Office of Human Resources
POB 37012, 600 Maryland Avenue, MRC 517
Suite 5060
Washington, District of Columbia 20013-7012
United Stes
Next steps
At the end of the applicion process you able to cree and save a PDF file th contains your responses to the assessment questions. You may save this file as initial receipt of your applicion. After the job announcement closes, you will receive an email from the Smithsonian with confirmion of receipt. The Smithsonian receives many applicions for each job. Each applicion is reviewed carefully which may take a few weeks. We will send you an e-mail to upde you as we go through phases of the applicion review process. You may also check your applicion stus by logging into www.usajobs.gov and selecting the tab "My USAJOBS;" e-mailing ...; or by contacting the Office of Human Resources Representive listed. Additional Informion:
Tips on applying for Smithsonian jobs are available .
The Smithsonian does not pay relocion expenses but recruitment incentives may be authorized.
The Smithsonian Institution is an equal opportunity employer. Additional informion can be found on our website ( www.si.edu/oeesd) .
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries
Equal Employment Opportunity (EEO) Policy
Financial suitability
New employee probionary period
Privacy Act
Reasonable accommodion policy
Selective Service
Signure and false stements
Social security number request
Required Documents
Help
Your applicion package should include the following documents:
Resume - Your resume can be uploaded and tached to your applicion or creed using the USA Jobs on-line resume builder. Ensure your resume contains the job title (including the occupional series and grade if it is Federal), job-reled qualificions, starting and ending des (month and year), hours worked per week, and salary for each employment period. It is your responsibility to ensure all informion is submitted. Failure to include this informion may result in disqualificion for the position.
For assistance with creing a resume, please click here .
Proof of Veteran's Preference - DD214 (Member 4 Copy), if you are a veteran. Additionally, applicants claiming 10-point preference must complete Standard Form (SF) 15, Applicion for 10-Point Veteran Preference, as well as additional documention required by the SF-15, such as a VA letter.
Unofficial school transcripts, if the position has an educion requirement or if you are using educion to qualify. If selected for the position, you must provide an official transcript before appointment.
Proof of U.S. accredition for foreign study, if applicable.
If you are relying on your educion to meet qualificion requirements:
Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Educion .
Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring.
How to Apply
Help
Click on the "Apply Online" button on the upper right side of the page. Please Note:
You must apply for this position online through the 'Apply Online' button and submit required supplemental documents (if they are relevant to you).
You may submit required documents by uploading them online during the applicion process.
The complete applicion package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing de of the announcement by 11:59 PM Eastern Time.
If you are unable to apply online, paper applicions may be accepted with prior approval of the Contact Person listed below.
Expand Hide how to apply
Agency contact informion
HR Specialist
Phone
...
TDD
...
Fax
...
...
Address
SMITHSONIAN
Office of Human Resources
POB 37012, 600 Maryland Avenue, MRC 517
Suite 5060
Washington, District of Columbia 20013-7012
United Stes
Next steps
At the end of the applicion process you able to cree and save a PDF file th contains your responses to the assessment questions. You may save this file as initial receipt of your applicion. After the job announcement closes, you will receive an email from the Smithsonian with confirmion of receipt. The Smithsonian receives many applicions for each job. Each applicion is reviewed carefully which may take a few weeks. We will send you an e-mail to upde you as we go through phases of the applicion review process. You may also check your applicion stus by logging into www.usajobs.gov and selecting the tab "My USAJOBS;" e-mailing ...; or by contacting the Office of Human Resources Representive listed. Additional Informion:
Tips on applying for Smithsonian jobs are available .
The Smithsonian does not pay relocion expenses but recruitment incentives may be authorized.
The Smithsonian Institution is an equal opportunity employer. Additional informion can be found on our website ( www.si.edu/oeesd) .
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries
Equal Employment Opportunity (EEO) Policy
Financial suitability
New employee probionary period
Privacy Act
Reasonable accommodion policy
Selective Service
Signure and false stements
Social security number request
Overview Help Accepting applicions Open & closing des 08/04/2025 to 08/18/2025 Salary $57,164 to - $90,898 per year Pay scale & grade GS 07 - 09 Locion Washington, DC FEW vacancies Remote job No Telework eligible No Relocion expenses reimbursed No Appointment type Permanent - Federal Work schedule Full-time - Full-Time, Permanent Service Competitive Promotion potential 09 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Announcement number 25R-BY-312857-DEU-NMAI Control number 842368300
Smithsonian Institution
Summary
The Smithsonian Institution is the world's largest museum, educion, and research complex, with 21 museums and the Nional Zoo. This position is loced in the Nional Museum of the American Indian (NMAI), Museum Learning and Programs (MLP).The NMAI is committed to advancing knowledge and understanding of the Nive cultures of the Western Hemisphere, past, present and future, through partnership with Nive people and others.
More than one selection may be made from this announcement.
Summary
The Smithsonian Institution is the world's largest museum, educion, and research complex, with 21 museums and the Nional Zoo. This position is loced in the Nional Museum of the American Indian (NMAI), Museum Learning and Programs (MLP).The NMAI is committed to advancing knowledge and understanding of the Nive cultures of the Western Hemisphere, past, present and future, through partnership with Nive people and others.
More than one selection may be made from this announcement.
Overview
Help
Accepting applicions
Open & closing des
08/04/2025 to 08/18/2025
Salary
$57,164 to - $90,898 per year
Pay scale & grade
GS 07 - 09
Locion
Washington, DC
FEW vacancies
Remote job
No
Telework eligible
No
Relocion expenses reimbursed
No
Appointment type
Permanent - Federal
Work schedule
Full-time - Full-Time, Permanent
Service
Competitive
Promotion potential
09
Job family (Series)
1001 General Arts And Informion
Supervisory stus
No
Security clearance
Other
Drug test
No
Position sensitivity and risk
Non-sensitive (NS)/Low Risk
Trust determinion process
Credentialing
Suitability/Fitness
Announcement number
25R-BY-312857-DEU-NMAI
Control number
842368300
This job is open to
Help
The public
U.S. Citizens, Nionals or those who owe allegiance to the U.S.
Clarificion from the agency
This position is open to all U.S. Citizens or U.S. Nionals.
Note: Federal employees with permanent stus or individuals eligible for special appointing authorities may also apply to Job Announcement # 25R-BY-312857-MPA-NMAI
More than one selection may be made from this announcement.
Help
This job is also open in another announcement to:
Federal employees - Competitive service
Land and base management
Veterans
Military spouses
Individuals with disabilities
Family of overseas employees
Peace Corps & AmeriCorps Vista
Special authorities
Duties
Help
The Visitor Services Coordinor is responsible for the oversight of the Visitor Services Department (VSD) by leading or services support staff who welcome and assist ors and guests for the best possible museum experience.
In this position, you will:
GS-07
Assist the Supervisor in all Visitor Services programs and activities, including customer service; wayfinding; indoor and outdoor queuing and line management; safety; security; volunteer management and scheduling; group/VIP s. Assist with support and accessibility services; creion and disseminion of maps, guides and informion concerning the public areas of the museum, facilities use, exhibitions, collections, and objects; and engagement and interpretion of difficult and challenging content for ors and guests.
Train or arrange for training in team building and working in teams to accomplish work. Monitor and report on the stus and progress of training. Serve as coach and facilitor in coordining team initiives and consensus building in trainings.
Participe in management of the Visitor Services volunteer program NMAI and provide leadership over a large volunteer populion. In conjunction with supervisor, interview and onboard prospective volunteers. Follow up to ensure volunteers are oriented and trained, in collaborion with NMAI Supervisory Visitor Services Coordinor and Office of Visitor Services (OVS) policies & procedures.
Participe in management of the Visitor Services volunteer program NMAI and provide leadership over a large volunteer populion. Follow up to ensure volunteers are oriented and trained, in collaborion with NMAI Supervisory Visitor Services Coordinor and Office of Visitor Services (OVS) policies & procedures.
GS-09
Provide day-to-day leadership and oversight of the Visitor Services programs and activities, including customer service; wayfinding; indoor and outdoor queuing and line management; safety; security; volunteer management and scheduling; group/VIP s; assist with support and accessibility services; creion and disseminion of maps, guides, and informion concerning the public areas of the museum, facilities use, exhibitions, collections, and objects; and engagement and interpretion of difficult and challenging content for ors and guests.
Ensure th the SI and Museum's stregic plans, mission and vision are communiced and are a part of the team's stregies, goals, objectives and work plans.
Communice to the team assignments, projects, and problems to be solved, including deadlines and times frames for completion.
Together with the supervisor, provide volunteer program management, leadership, and development of the Visitor Services volunteer program NMAI and provide leadership for managing a large volunteer populion. Interview and onboard prospective volunteers. Follow up to ensure volunteers are oriented and trained in collaborion with NMAI Volunteer Manager and Office of Visitor Services (OVS) policies & procedures.
Works with the Supervisor to oversee Visitor and Guest Services funding, expenditures, and participes in purchasing for the program th can include invoicing, program reports, and budget preparion, development, justificions, and monitoring. Works with staff to ensure or merials, equipment, and office supplies are monitored and sufficient for program implemention.
Requirements
Help
Conditions of employment
Pass Pre-employment Background Investigion
May need to complete a Probionary Period
Maintain a Bank Account for Direct Deposit/Electronic Transfer
Males born after 12/31/59 must be registered with Selective Service.
Conditions of Employment
Qualificion requirements must be met by the closing de of the announcement.
For informion on qualificion requirements, see Qualificion Standards Handbook for General Schedule Positions on OPM website .
Qualificions
Grade-07
Experience: You qualify for this position if you have one year of specialized experience equivalent to least the GS-05 level in the Federal Service. For this position, specialized experience is defined as working in a or services department for a museum or similar cultural institution; giving public presentions or demonstrions to small or groups; and working with museum or cultural institution volunteers.
Or Educion : One full year of gradue level educion reled to the position or Superior Academic Achievement may be substituted to meet the specialized experience requirement. Or a Combinion: Educion and experience may be combined to meet the basic qualificion.
Grade- 09
Experience: You qualify for this position if you have one year of specialized experience equivalent to least the GS-7 level in the Federal Service or comparable pay band system. For this position Specialized experience is defined as working in a or services department for a museum or similar cultural institution; giving public presentions or demonstrions to large or groups; and providing general direction to museum or cultural institution volunteers.
Or Educion: Master's or equivalent gradue degree OR 2 full years of progressively higher-level gradue educion leading to such a degree OR LL. B or J.D., if reled OR Equivalent combinions of educion and experience. For a full explanion of this option please see the Qualificion Standards .
Experience refers to paid and unpaid experience, including volunteer work done through Nional Service programs (e.g., Peace Corps, AmeriCorps) and other organizions (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience th transles directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Part-time and/or unpaid experience reled to this position considered to determine the total number of years and months of experience. Be sure to note the number of paid or unpaid hours worked each week.
Or a Combinion: Educion and experience may be combined to meet the basic qualificions. For a full explanion of this option please see the Qualificion Standards . Special Instructions for Foreign Educion: If you are qualifying by educion and/or you have educion completed in a foreign college/university described above, it is your responsibility to provide transcripts and proof of U.S. accredition for foreign study. For instructions on where to fax these documents, see the "Required Documents" section of this announcement.
All applicants who meet or exceed minimum qualificions will receive a final ring within one of three cegory groups based on one or more stages of evaluion which measure job-reled criteria:
Best Cegory - Meets the minimum qualificion requirements and excels in most of the job reled competencies above.
Better Cegory - Meets the minimum qualificion requirements and sisfies most of the job reled competencies above.
Good Cegory - Meets the minimum qualificion requirements, but does not sisfy most of the job reled competencies above to a substantive degree.
This cegory ring process does not add veterans' preference points, but protects the rights of veterans by placing them ahead of non-veterans within each quality cegory. The Hiring Manager may make selections from the highest quality cegory (Best Cegory) provided no veteran in th cegory is passed over to select a non-veteran in th cegory unless the requirements of 5 U.S.C. 3317(b) or 3318(b) are sisfied. Veterans who meet minimum qualificion requirements and who have a compensable service-connected disability of least 10 percent must be listed in the highest quality cegory, except when the position being filled is scientific or professional the GS-9 grade level or higher. Applicants who have not submitted a resume in the USAjobs system and/or have not answered all of the vacancy questions will not be considered for this position.
Additional informion
This position is included in the bargaining unit.
Recruitment Incentive: Recruitment incentive(s) may be authorized for this position. However, approval for incentives are contingent upon various availability. If authorized, certain incentives will require the incumbent to sign a service agreement to remain in the Federal government for a certain time period.
Note: This stement does not imply nor guarantee an incentive offered and paid.
Selections may be made for vacancies across the Smithsonian Institution (SI). By applying to this position, you agree to allow your applicion and other personal informion to be shared with one or more SI hiring officials for employment considerion for same/similar positions within the locion(s) identified in this announcement.
Expand Hide additional informion
Candides should be committed to improving the efficiency of the Federal government, passione about the ideals of our American republic, and committed to upholding the rule of law and the United Stes Constitution.
Benefits
Help
The Smithsonian offers a comprehensive benefits package th includes, in part, vacion and sick leave, holidays, health/life insurance, accident insurance, and excellent retirement program options.
Please see Benefits for a complete description.
Flexible Spending Accounts -
Health Insurance -
Leave -
Life Insurance -
Long Term Care Insurance -
Retirement Program -
How you evalued
You evalued for this job based on how well you meet the qualificions above.
Applicants for this position may be evalued in multiple stages. The first stage is an evaluion of your responses to the online multiple-choice questions th assess your experience, educion, and/or training for the job-reled competencies below:
Knowledge of museums program missions, regulions, and policies to oversee and manage Visitor Services staff, volunteers, contractors, and interns for the execution of Visitors Services programs in greeting ors and presenting informion, oriention, exhibitions, interactives, and immersion experiences.
Knowledge of and skill in administrive concepts, theories, principles, methods, and techniques to manage operional and staffing requirements for Visitor Services activities; to assist with guest services and administrion; to lead operions; to organize, guide, direct, administer, and motive staff; and to ensure compliance with policies, procedures, goals, and objectives.
Knowledge of evaluion methods and techniques and ability to lead, manage, and evalue a volunteer program; to coordine its development with needs of NMAI, other Museums, and institutional offices; to advise and assist volunteers to improve or enhance their performance of duty; and to guide the daily program operions as the team lead.
Knowledge of basic procurement and budgeting procedures to participe in program purchases and budget preparion, development, justificion, and monitoring
Skill in the use of Sensourse and Dexibit, or experience dabase(s) to obtain informion needed to respond to inquiries and monitor and track or da.
Ability to lead and manage others; to guide the daily program operions as the team lead; to coordine its development with needs of NMAI, other Museums, and institutional offices, and to advise and assist volunteers to improve or enhance their performance of duty.
If you are found qualified for this position and meet or exceed a predefined ring threshold from your questionnaire responses, you may be contacted by email to complete or submit additional assessments such as work samples, short essays, or other approprie assessments within approximely one week of the job announcement closing. If you do not meet the ring threshold to move to the next evaluion stage, you notified promptly by email.
I mportant Note:
Your resume and supporting documention compared to your responses to the occupional questionnaire or other assessment tool for consistency. If a determinion is made th you have red yourself higher than is supported by your resume, you assigned a ring commensure to your described experience. Your resume should provide sufficient informion regarding how your educion and experience rele to this position, including the major duties and qualificions criteria listed.
You may preview questions for this vacancy.
Benefits
Help
The Smithsonian offers a comprehensive benefits package th includes, in part, vacion and sick leave, holidays, health/life insurance, accident insurance, and excellent retirement program options.
Please see Benefits for a complete description.
Flexible Spending Accounts -
Health Insurance -
Leave -
Life Insurance -
Long Term Care Insurance -
Retirement Program -
Required documents
Required Documents
Help
Your applicion package should include the following documents:
Resume - Your resume can be uploaded and tached to your applicion or creed using the USA Jobs on-line resume builder. Ensure your resume contains the job title (including the occupional series and grade if it is Federal), job-reled qualificions, starting and ending des (month and year), hours worked per week, and salary for each employment period. It is your responsibility to ensure all informion is submitted. Failure to include this informion may result in disqualificion for the position.
For assistance with creing a resume, please click here .
Proof of Veteran's Preference - DD214 (Member 4 Copy), if you are a veteran. Additionally, applicants claiming 10-point preference must complete Standard Form (SF) 15, Applicion for 10-Point Veteran Preference, as well as additional documention required by the SF-15, such as a VA letter.
Unofficial school transcripts, if the position has an educion requirement or if you are using educion to qualify. If selected for the position, you must provide an official transcript before appointment.
Proof of U.S. accredition for foreign study, if applicable.
If you are relying on your educion to meet qualificion requirements:
Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Educion .
Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring.
How to Apply
Help
Click on the "Apply Online" button on the upper right side of the page. Please Note:
You must apply for this position online through the 'Apply Online' button and submit required supplemental documents (if they are relevant to you).
You may submit required documents by uploading them online during the applicion process.
The complete applicion package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing de of the announcement by 11:59 PM Eastern Time.
If you are unable to apply online, paper applicions may be accepted with prior approval of the Contact Person listed below.
Agency contact informion
HR Specialist
Phone
...
TDD
...
Fax
...
...
Address
SMITHSONIAN
Office of Human Resources
POB 37012, 600 Maryland Avenue, MRC 517
Suite 5060
Washington, District of Columbia 20013-7012
United Stes
Next steps
At the end of the applicion process you able to cree and save a PDF file th contains your responses to the assessment questions. You may save this file as initial receipt of your applicion. After the job announcement closes, you will receive an email from the Smithsonian with confirmion of receipt. The Smithsonian receives many applicions for each job. Each applicion is reviewed carefully which may take a few weeks. We will send you an e-mail to upde you as we go through phases of the applicion review process. You may also check your applicion stus by logging into www.usajobs.gov and selecting the tab "My USAJOBS;" e-mailing ...; or by contacting the Office of Human Resources Representive listed. Additional Informion:
Tips on applying for Smithsonian jobs are available .
The Smithsonian does not pay relocion expenses but recruitment incentives may be authorized.
The Smithsonian Institution is an equal opportunity employer. Additional informion can be found on our website ( www.si.edu/oeesd) .
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries
Equal Employment Opportunity (EEO) Policy
Financial suitability
New employee probionary period
Privacy Act
Reasonable accommodion policy
Selective Service
Signure and false stements
Social security number request
Required Documents
Help
Your applicion package should include the following documents:
Resume - Your resume can be uploaded and tached to your applicion or creed using the USA Jobs on-line resume builder. Ensure your resume contains the job title (including the occupional series and grade if it is Federal), job-reled qualificions, starting and ending des (month and year), hours worked per week, and salary for each employment period. It is your responsibility to ensure all informion is submitted. Failure to include this informion may result in disqualificion for the position.
For assistance with creing a resume, please click here .
Proof of Veteran's Preference - DD214 (Member 4 Copy), if you are a veteran. Additionally, applicants claiming 10-point preference must complete Standard Form (SF) 15, Applicion for 10-Point Veteran Preference, as well as additional documention required by the SF-15, such as a VA letter.
Unofficial school transcripts, if the position has an educion requirement or if you are using educion to qualify. If selected for the position, you must provide an official transcript before appointment.
Proof of U.S. accredition for foreign study, if applicable.
If you are relying on your educion to meet qualificion requirements:
Educion must be accredited by an accrediting institution recognized by the U.S. Department of Educion in order for it to be credited towards qualificions. Therefore, provide only the tendance and/or degrees from
schools accredited by accrediting institutions recognized by the U.S. Department of Educion .
Failure to provide all of the required informion as sted in this vacancy announcement may result in an ineligible ring or may affect the overall ring.
How to Apply
Help
Click on the "Apply Online" button on the upper right side of the page. Please Note:
You must apply for this position online through the 'Apply Online' button and submit required supplemental documents (if they are relevant to you).
You may submit required documents by uploading them online during the applicion process.
The complete applicion package, including any required documents, is due in the Smithsonian Office of Human Resources on the closing de of the announcement by 11:59 PM Eastern Time.
If you are unable to apply online, paper applicions may be accepted with prior approval of the Contact Person listed below.
Expand Hide how to apply
Agency contact informion
HR Specialist
Phone
...
TDD
...
Fax
...
...
Address
SMITHSONIAN
Office of Human Resources
POB 37012, 600 Maryland Avenue, MRC 517
Suite 5060
Washington, District of Columbia 20013-7012
United Stes
Next steps
At the end of the applicion process you able to cree and save a PDF file th contains your responses to the assessment questions. You may save this file as initial receipt of your applicion. After the job announcement closes, you will receive an email from the Smithsonian with confirmion of receipt. The Smithsonian receives many applicions for each job. Each applicion is reviewed carefully which may take a few weeks. We will send you an e-mail to upde you as we go through phases of the applicion review process. You may also check your applicion stus by logging into www.usajobs.gov and selecting the tab "My USAJOBS;" e-mailing ...; or by contacting the Office of Human Resources Representive listed. Additional Informion:
Tips on applying for Smithsonian jobs are available .
The Smithsonian does not pay relocion expenses but recruitment incentives may be authorized.
The Smithsonian Institution is an equal opportunity employer. Additional informion can be found on our website ( www.si.edu/oeesd) .
Expand Hide next steps
Fair and transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
Criminal history inquiries
Equal Employment Opportunity (EEO) Policy
Financial suitability
New employee probionary period
Privacy Act
Reasonable accommodion policy
Selective Service
Signure and false stements
Social security number request
Overview Help Accepting applicions Open & closing des 08/04/2025 to 08/18/2025 Salary $57,164 to - $90,898 per year Pay scale & grade GS 07 - 09 Locion Washington, DC FEW vacancies Remote job No Telework eligible No Relocion expenses reimbursed No Appointment type Permanent - Federal Work schedule Full-time - Full-Time, Permanent Service Competitive Promotion potential 09 Job family (Series) Supervisory stus No Security clearance Drug test No Position sensitivity and risk Trust determinion process Announcement number 25R-BY-312857-DEU-NMAI Control number 842368300
Job ID: 488337069
Originally Posted on: 8/6/2025
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