Host

Required Years of Experience

3 years

Job Details

Reserve Cut is hiring an experienced Host/Hostess with a strong work ethic to help set and maintain the highest standards of cuisine and professionalism.

Position Summary :

The Host/Hostess is responsible for, welcoming/greeting guests to the restaurant and ensuring that they are seated and receive attentive service. The Host duties include maintaining a waitlist of guests during service, distributing menus, confirming restaurant contact information to guests, accepting phone calls, making and adjusting reservations. As well as working with the service team to ensure the restaurant is seated in a timely and efficient manner.

Responsibilities

• Greets and seats guests, presents menus to guests, informs them of special catch and soups.
• Treats all guests in a manner to ensure their complete satisfaction. Always strives to exceed guests' expectations.
• Takes names on a waiting list.
• Runs the floor plan board.
• Observes tables and keeps track of clean, dirty and occupied tables.
• Takes guest information and quotes wait times to guests accurately when tables are not immediately available.
• Cleans, organizes and stocks menus at the host area.
• Answers phone and answers questions concerning the menu and restaurant.
• Interacts with guests as they arrive and as they leave the restaurant to ensure a positive dining experience.
• Performs other duties as directed.

Qualifications:

• Experience in a high volume, upscale restaurant preferred but not required
• Previous customer service experience strongly preferred
• Possesses and exhibits the drive to provide exceptional service.
• Full time flexible hours are required (able to work days, nights, weekends, holidays).
• Must be able to stand/walk for 8 hours; bend, push, pull; lift 30 lbs.
• Proficient or ability to learn computer skills including POS systems, Resy, OpenTable, Word and Excel.
• Positive and enthusiastic attitude

Reserve Cut is an equal opportunity employer. Reserve Cut does not discriminate on the basis of race, color, creed, religion, gender, gender identity or expression (including transgender status), sexual orientation, marital status, veteran status, national origin, ancestry, age, disability, genetic information, citizenship status or any other characteristic protected by applicable federal, state or local law. Compensation Details

Compensation: Hourly ($25.00 - $30.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Potential Bonuses, Dining Discounts

Required Skills

Customer Service

Customer Service Orientation

Communication

Ability to Multitask

Time Management

Communication Skills

Ability to work in a fast paced environment

Strong Communication Skills

Time Management Skills

Adaptability

Multitasking

Stress Management

Adaptability to Changing Environments

Team Collaboration

Interpersonal Skills

Ability to Handle Stressful Situations

Problem Solving

Conflict Resolution

Attention to Detail

Empathy

Problem Solving Skills

Professionalism

Ability to Work Independently

Computer Skills (Pos Systems, Resy, Open Table, Word, Excel)

Adaptability to Changing Situations

Cultural Awareness

Ability to Work Under Pressure

Conflict Resolution skills

Organizational Skills

Positive Demeanor

Ability to follow instructions

Physical Stamina

Read more