Front Desk Agent (Vail, CO, US)

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

Employee Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

To Learn More, please review the Benefits Eligibility Summary

Job Summary:

As the Front Desk Associates, you are the face of the hotel! You are the first point of contact for all guests to help make their stay a memorable one. If you are new to hospitality, Front Desk Associate is a great starting point with huge potential for upward mobility.

Job Specifications:

• Starting Wage: $23.00/hr - $26.53/hr
• Employment Type: Winter Seasonal 2025/2026
• Shift Type: Full Time hours available
• Minimum Age: At least 18 years of age
• Housing Availability: No

Job Responsibilities:

Provide outstanding service for Club members including a variety of different responsibilities that require direct interaction with club Members, member guests and potential members as well as internal and external businesses.

• Oversee daily operations of the Members' Front Desk. Including answering phones , all radio communications for member skis, log book, and stickering of all guest skis
• Conduct all open and close procedures. Answer all member inquires (via email, phone and in person) pertaining to Club Events, local and resort information. Enforce club policies in accordance with the Membership Plan. Monitor and log ski traffic in in daily log.
• Food and Beverage: Assists with replenishing of snacks, hand warmers and all Member Lounge sundries. Manages the coffee/tea area including stocking, replenishing and cleanliness. Responsible for daily servicing of the coffee machine and maintaining the log.
• Housekeeping: Maintain tidiness and cleanliness of Members' Lounge, locker room, restrooms at all times. Fluff cushions, organize newspapers, vacuum, remove trash etc.
• Professionalism: Maintain a professional yet approachable representation with the club members and must be highly organized and detail oriented. Ability to handle high volume member inquiries via in person, phone, email.
• Guest Connect: Issue Member Club Ski Passes/Club I.D.s using Guest connect
• Member name and face recognition
• Maintain Confidentiality of all members.
• Assists with club events as needed.
• Computer knowledge including Word, Excel, and programs including Emma, Peoplesoft, Jonas, Club house on line, RPOS, Outlook, Coupa - preferred.
• Assists Club Management with other duties as assigned.

Job Requirements:

• Must be able to communicate fluently in English
• Friendly, strong people skills
• Strong computer skills

The expected pay range is $23.00/hr - $26.53/hr. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

We follow all federal, state, and local laws including restrictions on child/minor labor. Minors hired into this position will not be asked or permitted to engage in any activities restricted to adult workers.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 510242

Reference Date: 07/18/2025

Job Code Function: Front Office