Front Desk Associate

Front Desk Associate I

Location: Breckenridge, CO

Position Type: Full-Time

Compensation: $22.75 - $26.13/hour DOE

About the Role:
Breckenridge Grand Vacations, consistently recognized as a Top National Workplace, is seeking a professional Front Desk Associate to deliver exceptional guest experiences at our premier mountain resort property. As the cornerstone of our guest services team, youll bring a polished demeanor, technical proficiency, and a commitment to excellence in hospitality all while Sharing Smiles with every interaction. Turn your passion for service into an extraordinary Colorado lifestyle, complete with resort perks, a vibrant work environment, and the fulfillment of creating unforgettable mountain getaways. Join us in making every guests stay as memorable as the peaks they came to explore!

Key Responsibilities:
Execute flawless check-in/check-out procedures for owners and guests
Serve as resort concierge for dining, activities, and local recommendations
Handle reservation modifications and ownership inquiries
Coordinate daily arrivals/departures with Housekeeping and Engineering
Maintain accurate guest folios and night audit documentation
Operate resort telephone system and switchboard
Enforce resort policies with professionalism
Resolve guest concerns per "End of the Line" service philosophy
Maintain pristine front desk and retail areas

Requirements
Minimum 1 year customer service experience in hospitality or related field
Professional communication skills (verbal and written)
Proficiency with Microsoft Office and property management systems
Ability to lift 50 pounds for luggage assistance

Preferred Qualifications:
Associates degree in hospitality management or related field
Previous front desk experience in upscale resort environment
Bilingual capabilities

Career Advancement Pathway
Front Desk Associates may advance to FDA II ($24.00-$27.63/hour) after 90 days by demonstrating proficiency in six core areas: property operations, reservations systems, night audits, activities, retail management, and leadership duties. Promotion requires supervisor-verified skills assessments, 95%+ system accuracy, and zero unresolved guest complaints.

1. Cross-Property Operations
Shadow shifts at all properties
Parking/violator checks
Verified by: Supervisor observation + checklist

2. TSW Systems
Points/partial stay reservations
Owner relations protocols
Verified by: Live system demonstration

3. Night Audit
Folio balancing & Shift-4 transactions
Bank drops
Verified by: 3 error-free solo audit shifts

4. Activities
Escape Room hosting
Activity kit preparation
Verified by: 4.5+ guest satisfaction scores

5. Market
Inventory audits
Vendor orders
Verified by: 100% monthly inventory accuracy

6. MOD
SOP creation
Post-stay survey responses
Verified by: 3 supervised MOD shifts

Compensation & Benefits:
Health, vision, and dental insurance plans
Company-paid life insurance coverage
Voluntary Life and Accidental Death/Dismemberment Insurance
HSA and FSA-Dependent Care Accounts
Retirement plan
Generous paid time off (PTO) and sick leave to support work-life balance
Volunteer Time Off - Paid opportunities to give back to Summit County
Bereavement leave
Biannual bonuses
Tuition Reimbursement Program
Employee Wellness programs to support physical and mental health
Lifestyle perks: Ski/Rec center pass loan programs, lodging and gear discounts, sporting/concert event tickets, pet insurance partner discounts and access to Summit Medallions: Occasional-use transferable passes for access to 6 premier resorts (A-Basin to Vail) via owners program

About Our Company:
Breckenridge Grand Vacations is a locally owned resort developer with a 40-year history in Summit County. We've been recognized as a Top Workplace for our employee-focused culture and commitment to responsible growth and giving back to the place we call home.

We value diversity and welcome applicants from all backgrounds. Equal Opportunity Employer.