Center Concierge

About Us:

At The Learning Experience of Astoria, we believe that every family's experience starts the moment they walk through our doors. Our team is dedicated to providing a nurturing, engaging, and supportive environment for children and families alike. We're seeking a warm, friendly, and highly organized Center Concierge to be the welcoming face of our school and a helping hand throughout the day.

Position Overview:

The Center Concierge plays a vital role in creating a welcoming environment for families, staff, and visitors. This position combines excellent customer service with light administrative and operational support. You'll help create a smooth and welcoming experience for families, offer gentle support to children as they arrive and leave, and lend a helping hand wherever it's needed.

Key Responsibilities:

• Greet families, children, and visitors with warmth and professionalism
• Assist parents with check-in/check-out procedures and general inquiries
• Manage phone calls, emails, and walk-in questions in a timely, helpful manner
• Support daily operations (light clerical tasks, tidying shared spaces, organizing materials)
• Help ensure the lobby and front desk are clean, organized, and welcoming
• Provide occasional classroom or event support as needed
• Assist the administrative and teaching staff with small tasks and errands throughout the day

Qualifications:

• Previous experience in customer service, reception, or administrative support (experience in a childcare or school setting is a plus!)
• Friendly, approachable, and patient demeanor
• Strong organizational and multitasking skills
• Ability to work independently and as part of a team
• Comfortable interacting with children, families, and staff
• Basic computer skills (email, data entry, calendar management)