Medford - Houseperson

Let's Be Friends!

At Ko-Kwel Casino Resort, there's nothing better than being around your friends, and that's exactly the atmosphere we want to create here. We want team members to feel like they're welcomed with the unique experiences and growth we can offer. Come be part of the special atmosphere and hospitality of the hotel, or the welcoming, fun and friendly character of the restaurants and casino. Join our team in its dedication to be the leading destination for gaming and hospitality on the beautiful, southern Oregon coast!

Houseperson

Why this job matters

Housepersons are the behind-the-scenes heroes of our hotel experience. Whether it's restocking supplies, clearing out laundry, or keeping our common areas clean and welcoming, your work makes sure everything is in place so our guests feel right at home. You'll be part of creating a space that's not just tidy-but warm, relaxing, and thoughtfully cared for.

What you bring to the table

• Make sure the space stays safe, clean, and friendly for both guests and the rest of the team; speak up and report any safety concerns to the Safety Committee.
• Embody the resort's service standards in a way that leaves team members and guests telling their friends all about us.
• Restock housekeeping carts with fresh linens and remove used linens and trash throughout the day.
• Clean and maintain public areas including hallways, pool areas, fitness center, and lobbies.
• Deliver requested items (like extra towels or pillows) to guest rooms quickly and with a smile.
• Help break down cardboard, manage laundry bins, and organize supply rooms.
• Support special cleaning tasks like carpet shampooing or deep cleaning when needed.
• Keep an eye out for damage or anything unusual and report it to your supervisor.
• Jump in where needed to support the team and keep things running smoothly. (Other duties as assigned)

What you're responsible for (and not)

• You won't be supervising other team members.
• You won't be entering restricted casino or gaming areas unless escorted by authorized personnel.
• You're responsible for upholding our service standards, keeping spaces tidy and stocked, and helping guests feel welcome.

Physical stuff to know

We've included the typical physical parts of the job here. If you need an accommodation to do the work, just let us know-we're here to support you.

• You'll need to be available to work weekends, holidays, and evenings when we are busy.
• During your shift, you'll be on your feet a lot-walking, reaching, lifting, bending, and occasionally climbing stairs or ladders.
• You'll regularly lift items up to 25 pounds and occasionally up to 50 pounds.
• You may push and pull laundry bins or carts and move items around guest and storage areas.
• It's important to stay calm and make good decisions under pressure, especially when dealing with stressful situations or upset people.

Must-haves, nice-to-haves, and maybe some bonus points

• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• Comfortable communicating clearly and positively with both guests and teammates.
• High school diploma or equivalent preferred.
• Six months of housekeeping experience is helpful but not required-we're happy to train the right person.
• Friendly and approachable attitude that helps guests (and the team) feel welcome and cared for every day.
• Comfortable communicating clearly and positively with both guests and teammates.
• Willing to pitch in with flexibility and a team-first mindset.
• Able to pass and remain in compliance with a background check and drug-free workplace policy.
• Must pass and remain in compliance with drug-free workplace policies.

Ko-Kwel Casino Resort is owned by the Coquille Indian Tribe. Team members are eligible for a comprehensive health care benefit, generous time off policy, 401-K retirement with 4% company match and other benefits.