Lead Server

Zermatt Resort Utah is seeking an experienced individual to fill a Lead Server position at Z's Restaurant. The shift and availability expectation for this role is PM/ Evenings.

Nestled in the majestic mountains of Midway, Utah, Zermatt Resort is the perfect, year-round getaway conveniently located between Park City and Sundance. Zermatt Resort & Spa offers a unique charm with our Swiss-inspired architecture, where guests can indulge in world-class spa treatments and enjoy exquisite dining options. Our Food and Beverage outlets include Z's Restaurant, The Bakery and the Lobby Lounge in addition to our Banquet Conference Center.

Responsibilities:

• Interact one on one with guests, follow sequence of service while guiding guests through all phases of their experience
• Take orders, inform kitchen of items orderd, serve or deliver food and beverages to resort guests, present check to guest, clear table.
• Memorize and maintain a knowledgeable command of menu items and specialty product offerings as well as Zermatt Resort general information and happenings. Upsell menu items to enhance the dining experince.
• Anticipate customers' needs and provide proactive service
• Assist with opening and closing of restaurant or food and Beverage area.
• Collaborate with kitchen and bar staff to ensure efficient service
• Ensure all food is served according to restaurant standards abd presentation guidelines.
• Set up, clean, tear down workstation, maintain a neat, efficient work area during service. Restock necessary supplies.
• Prepare side work, mixing drinks, cocktails and offering wine service, assist with tasks such as folding napkins, polishing cutlery and refilling condiments
• Provide training, coaching and mentoring for new team members.
• Follow mandatory safe cleaning and sanitizing procedures.
• Process payments, handle cash, and operate point of sale (POS) system
• Able to work well with other team members. Be positive and show enthusiasm.

Qualifications

• Previous experience as a Server is required.
• Previous lead or experience training is desired but not necessary.
• Must be at least 21 years of age to apply for serving positions.
• High School diploma or equivalent is preferred.
• Food Handler Certification - current or able to complete training within the first 30 days.
• Alcohol servers permit - current or able to complete training within the first 30 days
• Knowledge of basic wine and cocktail pairings is a valuable asset for candidates.
• Strong communication and interpersonal skills
• Excellent multi-tasking and organizational abilities
• Ability to work well under pressure, utilizing effective teamwork and collaboration skills to ensure seamless restaurant operations
• Flexibility to work evenings, weekends and holidays - shifts are currently offered as PM availability and are open to change based on scheduling and resort demand.
• Able to stand, walk, bend for extended periods of time, lift up to 35 pounds.