Front Drive Concierge / Bellman

Courtyard/Residence Inn Kansas City Downtown/Convention Center

1535 Baltimore Avenue
Kansas City , MO 64108

Hotel with 261 Rooms Managed By Chartwell Hospitality

Great Travel Benefits!

Apply Now Save this job SHARE THIS JOB Email Tweet Facebook LinkedIn If you love all the fun parts of hospitality without the hassle, this is the role for you. Be fun, be energetic, give guests the welcoming of their life, and you will thrive in this role. Compensation: $19.00 to $20.00 per hour, plus tips , Full-Time On-Site Summary

The Front Drive Concierge is the first impression of our 261-room downtown hotel. With the transition to self-parking, this role is essential in keeping our front drive organized, safe, and welcoming. The ideal candidate will have a big, friendly personality and a natural talent for engaging with guests.

Responsibilities include managing the flow of vehicles, keeping the area clear of congestion, and ensuring the space remains clean and clutter-free. You will greet arriving guests, direct them to our parking garage, assist with luggage carts, and, when needed, help unload vehicles. This role combines hospitality, organization, and energy to create a smooth arrival experience for every guest.

Essential Job Functions

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Provide a warm and friendly arrival experience for all guests.
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
• Be present outside on our front drive for the entirety of the shift. This person is to dress appropriately to be outside and engaging with incoming guests.
• Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
• Assist in the maintenance, appearance and functionality of equipment

Necessary Skills and Attributes

• Adaptability
• Dependable. Only applicants who have not struggled with attendance issues at previous jobs.
• Formal Education
• Ability to speak, read, and write English
• Ability to lift up to 75 lbs.

Experience

• Customer service-related roles.

Posted August 8, 2025