Housekeeping Supervisor

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Located at the base of Snow King Mountain, just a few blocks from downtown and 20 minutes from the Jackson Hole Airport, Snow King Resort Hotel boasts breathtaking views of the Teton Mountain Range and offers its guests a wide variety of activities and amenities. As Jackson’s largest venue, Snow King Resort Hotel offers over 20,000 square feet of combined indoor and outdoor function space. Featuring 203 guest rooms and vacation luxury condo rentals.

The Resort Housekeeping Supervisor is responsible for overseeing the daily operations of the housekeeping team to ensure the highest standards of cleanliness, guest satisfaction, and operational efficiency. This role involves supervising housekeeping staff, inspecting rooms, condos and public areas, maintaining inventory, and ensuring compliance with resort policies and safety standards.

• Supervise, train, and support housekeeping staff including room and condo attendants and contractors, laundry, public area and housemen personnel.
• Assign daily duties and inspect work to ensure cleanliness and adherence to resort standards.
• Conduct room and public area inspections to ensure guest-ready quality.
• Monitor staff performance and provide feedback, coaching, or corrective action as needed.
• Coordinate with the front desk and maintenance teams for timely room readiness and repairs.
• Manage housekeeping supplies and inventory; report needs to management.
• Ensure compliance with health and safety regulations, including proper use of chemicals and equipment.
• Address and resolve guest complaints or concerns in a professional and timely manner.
• Prepare staff schedules and maintain time records.
• Assist in onboarding and training of new housekeeping employees.
• Support Housekeeping Manager in creating and maintaining the staff schedule.
• Uphold resort values and provide outstanding customer service at all times.

Physical Requirements:

• Ability to lift up to 25-30 pounds.
• Prolonged periods of walking, standing, bending, and kneeling.
• Capability to work in a fast-paced environment with varying temperatures and conditions.

Work Environment:

• Indoor and outdoor resort areas including guest rooms, lobbies, laundry, and recreational areas.
• Interaction with guests, staff, and management on a regular basis.

• Proven experience in housekeeping particularly in opening and assigning rooms to team members, with at least 1-2 years in a supervisory role preferred but not required.
• Strong attention to detail and commitment to cleanliness and guest satisfaction.
• Excellent organizational and time management skills.
• Effective communication, leadership skills and conflict resolution.
• Ability to work flexible hours including weekends, holidays, evening and additional hours as needed.
• Physical stamina to perform inspections and assist with housekeeping duties as needed.