ActioNet, Inc. Careers - Service Desk Agent, Junior (Junior IT Specialist)

ActioNet, Inc.
Washington, District of Columbia
Full Time

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Description

Service Desk Agent, Junior (Junior IT Specialist)

Location: Washington, D.C.

Clearance Requirement: U.S. Citizenship with eligibility for High Public Trust

As a Junior Service Desk Agent, you will assist Treasury Department end users with routine IT needs, including password resets, basic application troubleshooting, and general technical support. You will ensure all service desk interactions are accurately documented in ServiceNow and help improve the knowledge base to enhance future support efficiency. This role offers an opportunity to develop technical expertise while contributing to the success of a high-performance federal IT service desk.

Salary Range: 50K-57K

Duties and Responsibilities

Provide first-level technical support via phone, email, or ticketing system.
Resolve incidents and service requests in accordance with documented procedures.
Accurately update ServiceNow records for all interactions.
Collaborate with technical teams on escalated or complex issues.
Meet or exceed SLAs and support performance metrics (>90% first-call resolution).

Basic Qualifications (Required)

U.S. Citizenship and eligibility for High Public Trust clearance.
1-8+ years of relevant IT support experience.
Proficiency in troubleshooting Windows OS, Microsoft Office Suite, and common desktop tools.
Experience with ITSM tools such as ServiceNow.
Strong communication and customer service skills.

Preferred Qualifications

CompTIA A+, Network+, or Security+ certification.
Familiarity with ServiceNow or other ITSM platforms.
Experience supporting federal government or large enterprise IT environments.
ITIL Foundation certification or equivalent training.

ActioNet is a CMMI-DEV Level 4, CMMI-SVC Level 4, ISO 20000, ISO 27001, ISO 9001, HDI-certified, woman-owned IT Solutions Provider with strong qualifications and expertise in Agile Software Engineering, Cloud Solutions, Cyber Security, and IT Managed Services. With 25+ years of stellar past performance, ActioNet is the premier Trusted Innogrator!

Core Capabilities:

Advanced and Managed IT Services
Agile Software Development
DevSecOps
Cybersecurity
Health IT
C4ISR & SIGINT
Data Center Engineering & Operations
Engineering & Installation

Why ActioNet?

At ActioNet, our Passion for Quality is at the heart of everything we do:

Commitment to Employees: We are committed to making ActioNet a great place to work and continue to invest in our ActioNeters.
Commitment to Customers: We are committed to our customers by driving and sustaining Service Delivery Excellence.
Commitment to Community: We are committed to giving back to our community, helping others, and making the world a better place for our next generation.

ActioNet is proud to be named a Top Workplace for the eleventh year in a row (2014 - 2024). We have a 98% customer retention rate. We are passionate about the inspirational missions of our customers, and we entrust our employees and teams to deliver exceptional performance to enable the safety, security, health, and well-being of our nation.

What's in It For You?

As an ActioNeter, you get to be part of an exceptional team and a corporate culture that nurtures mutual success for our customers, employees, and communities. We give you the tools to be successful; all you need to do is bring your best ideas, your energy, and a desire to develop your skills, experience, and career. Are you ready to make a difference?

ActioNet is an equal-opportunity employer and values diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Full-Time Employees are eligible to participate in our ActioNet's Benefits Program: