Server Assistant

1 year

Company

San Vicente Clubs is a prestigious private members-only club originating in West Hollywood, California. Since its 2019 opening, San Vicente Bungalows has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members. Building on the success of the original West Hollywood location San Vicente expanded to Santa Monica in November 2024 and New York City in March 2025.

We are seeking team members who share a passion for hospitality and a desire to deliver high standards and service levels to our members and guests. We offer a wide range of benefits to our full-time employee including:

• Medical, dental and vision health benefits
• Life insurance
• Commuter benefits
• 401k plans matching up to 4%
• Tuition reimbursement
• Pet insurance
• Employee Assistance Programs
• Employee appreciation and incentive programs
• Sign on bonus

Position Purpose

Responsible for greeting guests, providing excellent guest service upon guest entering food and beverage outlet. The Server Assistant normally works a regular food and beverage shift but may be asked and assigned another shift due to work needs.

Duties and Responsibilities

• Delivers food and beverage orders in a friendly and professional manner in accordance with hotel standards.
• Answers all questions regarding the menus accurately.
• Utilizes selling techniques to up sell.
• Acknowledges guest need, anticipates guest needs and always responds promptly to maintain positive guest relations at all times.
• Process guest payment by posting on POS system, verifies if guest is in house or walk in patron.
• Informs manager of any guest complaints, requests or problems.
• Maintains organized and clean work area.
• Communicate with in coming/ prior shift as to outstanding tables.
• Reports any damages, discrepancies and or malfunction of equipment to manager.
• Follows all safety and sanitation procedures that pertain to the job.
• Clean and polish silverware, glass ware, sugar receptacle, trays, coffee pots, tea pots.

Knowledge, Skills and Attributes

• Must be able to effectively communicate.
• Must be able to follow directions with focus to detail.
• Must be a team player with the ability to work under minimal supervision.
• Must be able to have a flexible schedule, work weekends and holidays.
• Must have knowledge of wines, cocktails.
• Must be able to manicure tables.
• Must be able to set up tables, buffet and food stations.
• Must be able to sustain composure, remain calm, and possess a positive attitude.
• Must be energetic and outgoing.
• Must be service oriented with excellent customer service skills.
• Must be able to follow directions with focus to detail, speed and accuracy.
• Must possess excellent interpersonal and organizational skills.
• Must have basic knowledge of arithmetic.
• Must have the ability to input data in the POS system.
• Must have previous experience with POS system.
• Must be able to read, write and understand the English language.
• Must be able to exercise confidentiality and discretion.
• Must be able to work nights, weekends and holidays.
• Must be able to work well under time constraints and remain calm.

Qualifications

• Minimum 1 year of hospitality or customer service in a fine dining restaurant preferred.

Compensation: Hourly ($16.50) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Commuter Benefits, Wellness Program

Excellent Guest Service

Ability to Anticipate Guest Needs

Strong Problem Solving Skills

Ability to work under minimal supervision

Ability to up sell

Ability to Maintain Composure in Stressful Situations

Ability to Maintain Composure Under Pressure

Problem Solving Skills

Energetic and Outgoing Personality

Following Directions With Attention to Detail

service oriented mindset

Strong Work Ethic

Ability to Handle Guest Complaints

Strong interpersonal skills

Following Directions With Focus to Detail

Ability to Communicate Effectively With Team Members

Adaptability to Changing Situations

Ability to Adapt to Changing Work Needs

Selling Techniques

Ability to Manage Time Effectively

Ability to Maintain Professionalism

Conflict Resolution skills

Adaptability to Changing Work Schedules

Ability to Work Independently

Ability to Manage Multiple Tasks Simultaneously

Effective Communication

Ability to Follow Safety Protocols

Ability to Work Collaboratively With a Team

Ability to work in a fast paced environment

Flexible Schedule Availability (Including Weekends and Holidays)

Ability to Handle Stressful Situations

Adaptability to Changing Work Conditions

Proactive Approach to Guest Service

ANTICIPATING GUEST NEEDS

Ability to Learn Quickly

Ability to Collaborate With Team Members

Positive Demeanor

Attention to Detail

Customer Focused Mindset

Maintaining Composure and Positive Attitude

Ability to manage stress

POS system operation

Time Management Skills

Excellent Customer Service Skills

Ability to Multitask

Setting Up Tables, Buffet, and Food Stations

Professional Demeanor

Interpersonal and Organizational Skills

Commitment to Quality Service

Basic Arithmetic Skills

Ability to build rapport with guests

Team Player

Inputting Data in POS System

POS System Usage

Previous Experience With Pos System

Remaining Calm and Positive Attitude

Fluency in English

English Language Proficiency

serving food and beverages

Energetic and Outgoing

Working Well Under Time Constraints

Knowledge of Wines and Cocktails

Ability to Work Well Under Time Constraints

Wine and Cocktail Knowledge

Table Setting and Manicuring

Organization Skills

Table Manicuring and Setting

Basic Arithmetic Knowledge

POS system experience

POS System knowledge

Sanitation Procedures

Reading, Writing, and Understanding English Language

Customer Service Skills

Confidentiality and Discretion

Teamwork

Working Under Time Constraints

Interpersonal Skills

Serve Safe Certification

Flexibility

TIPS Certification

Organizational Skills

Minimum 1 Year Hospitality or Customer Service Experience in Fine Dining Preferred

Customer Service

Basic Arithmetic

Confidentiality

Work Under Time Constraints

Arithmetic skills

Time Management

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