Weekend Receptionist

Episcopal SeniorLife Communities Mission:

We provide high quality services from skilled nursing and restorative care to housing, assisted living and community-based wellness programs. We are committed to meeting each individuals needs, in a culturally competent manner, supporting family and loved ones through transitions, and fulfilling our pledge

Life. Inspired Every Day.

The Receptionist is responsible for greeting and directing visitors to the Home. The receptionist is also responsible for directing all incoming calls as well as internal calls and performs related services and duties.

Saturdays 3 PM to 10 PM REQUIRED

Flexibility to cover other receptionists as needed

$17.25 hourly

ESSENTIAL JOB FUNCTIONS

• Answer and direct all incoming calls in a professional manner.
• Receive and direct visitors.
• Refer all inquiries to the appropriate parties.
• Maintain an orderly lobby area.
• Conduct tours with potential customers as necessary.
• Assist in problem solving with residents as appropriate.
• Act as liaison between residents and support services.
• Monitor residents on a daily basis; confer with director for needed referrals.
• Respond to fire and other emergencies.
• Follow all policies/procedures related to emergency systems.
• Secure perimeter doors on the evening and night shift.
• Fill out incident/accident reports as needed.
• Write comprehensive daily log notes to assist director and other daytime staff.
• Be supportive to residents by offering direction and conversation as needed and assistance as appropriate.
• Ensure cell phone and building keys are in place throughout the shift and cash drawer is locked at all times.
• Evening/nights receptionist is to make rounds.
• Maintain resident activity board.
• Prepare data for billing.
• Make deliveries as needed (flowers, newspapers, medicines, etc.).
• Assist in making meal reservations for residents and guests.
• Schedules and coordinates with medical professionals to set up medical appointments for residents.
• Responsible for taking guest room reservations and coordinating with other departments to be sure the guest room is ready and cleaned after.
• Notify administrative team and other appropriate parties of changes in resident status by observation form system.
• Contact administrative team members as needed regarding emergency situations.
• Assist with special projects.
• Attend department meetings, staff and facility required meetings.
• Comply with facility in-service requirements.

Requirements QUALIFICATIONS: Must be familiar with clerical practices, office procedures and automated equipment. Excellent phone etiquette and communication skills are required. Must be customer service oriented and driven. Ability to work with a computer using keyboarding, data entry and reporting skills is required. EDUCATION: A minimum completion of a high school diploma is required.

EXPERIENCE: A minimum of 1 year related experience as a receptionist or in a customer service role is preferred.

PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Performing duties of this job requires occasional walking and standing in and around the reception area, and lobby. Must be able to occasionally lift loads of 30 pounds without assistance and the ability to sit, talk, and hear is required. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, color vision, and the ability to adjust focus.

WORKING CONDITIONS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The majority of essential job duties are performed indoors, in a normal office environment. Being located at the main entrance of the building may expose the employee to drafts and temperature fluctuations.

This position will be required to provide direct care or have access to resident property or belongings

SUPERVISORY RELATIONSHIP: The work is performed within established guidelines, and requires periodic supervision. The employee exercises some initiative and independent judgment to effectively perform the essential job duties of this position.

RESPONSIBILITY FOR OTHERS: The employee has no direct responsibility for others. Will be required to assist in training all new relief and per diem receptionists.

SAFETY RESPONSIBILITIES: Shall be fully acquainted with all safety policies and procedures of the Church Home. Takes an active role in all fire drills during the shift and/or emergencies for internal and external disasters as monitored by supervisor and incident manager. Must comply with facility in-service requirements.

Maintain confidentiality of all information related to the organization, residents, participants, family and staff, that may be encountered, either formally or informally, during the normal course of business. This includes medical and treatment records, financial and human resources information.

Episcopal SeniorLife Communities is Equal Opportunity Employer