Restaurant Manager/ Head Server

A well-established, upscale restaurant in the Buffalo Southtowns is seeking an experienced and polished Head Server / Restaurant Manager to join our team. This is a unique working manager role ideal for a seasoned professional who thrives in a hands-on environment and enjoys providing exceptional service while leading by example.

Position Overview:

The Head Server / Restaurant Manager will be responsible for the seamless operation of front-of-house activities, while also working regular shifts as a serverhandling high-profile tables, VIP guests, and large parties. This role combines leadership, service excellence, and administrative responsibilities to deliver an unparalleled dining experience.

Compensation & Benefits:

• Hourly Rate: $16/hour
• With tips, annual compensation averages $90,000$100,000
• Overtime available
• Benefits include:
  • 401(k)
  • Paid vacation time
  • Flexible scheduling with the ability to create your own schedule

Key Responsibilities:

• Provide exemplary table service as a lead server, including handling large parties and VIP guests with discretion and professionalism
• Manage all front-of-house operations to ensure smooth and efficient service during all shifts
• Write and manage weekly staff schedules to optimize coverage and labor costs
• Hire, train, and develop front-of-house staff to maintain high standards of service and professionalism
• Oversee banquet bookings, coordinating all aspects of private events from inquiry to execution
• Place and manage all liquor, beer, and wine orders to maintain appropriate inventory levels
• Take and monitor reservations to ensure a balanced flow of guests and maximize revenue
• Handle guest concerns and special requests promptly and professionally to ensure guest satisfaction
• Maintain cleanliness, ambiance, and readiness of the dining room at all times
• Conduct regular staff meetings and pre-shift briefings to communicate expectations and updates

Qualifications:

• Minimum of 10 years of restaurant experience , with at least 24 years in a management role in a high-volume, upscale dining environment
• Highly polished, professional demeanor with the ability to interact comfortably with VIPs and high-profile clientele
• Strong knowledge of wine, spirits, and fine dining service standards
• Exceptional organizational, communication, and leadership skills
• Proven ability to manage and motivate a team in a fast-paced environment
• Experience with POS systems and reservations