Receptionist/Admin Assistant

Strong customer service skills via phone and in-person visitors - maintain visitor log.

1-2 years of clerical experience and front-facing customer service experience or customer service experience via phone.

Strong computer proficiency & ability to learn various computer software/systems

Monthly Excel reports for certain customers / business units

Receiving calls for service requests, obtaining key information and completing a Service Request Ticket in their portal to dispatch a service team member.

Receiving calls from customers seeking refunds, working in their refund crediting system to process refunds.

Working in scheduling platforms.

***General Requirements***

Customer Support

When working in a Customer Support position through Bluecrew, you may be expected to perform any and all of the following duties:

• Working independently or as a team to interface with customers, managers, and other employees to solve problems and provide excellent customer service
• Sitting or standing for the duration of the shift
• Some aspects of this job may be physically demanding- you may be expected to be on your feet to interact with customers
• You could be working in an office, warehouse, or field environment
• There may be a specific dress code, but if it is not listed, we recommend going in business casual for your first day until you have had a chance to establish the company preference with your supervisor

It is important to Bluecrew that you go home in the same healthy state that you came to work in, so please do not accept this assignment if you cannot fulfill all of the above duties.