Microsoft Concierge Enterprise

Introduction

Get a front-row seat to the newest products and latest innovations in the tech industry. You'll be responsible for bringing cutting-edge technologies to a nationwide audience.

Overview

What We Do:

We calm the confusion of IT by guiding the connection between people and technology. If a customer is looking for a better way to manage their warehouse inventory, equip their workforce, or secure their data, we make it happen. All it takes is finding the right combination of tech hardware, software, cloud solutions, and support services. Thats what we do. Were the IT Departments IT Department.

Who We Are:

Our team is made stronger by a multitude of backgrounds, experiences, and perspectives. Its what makes Connection uniquewhat drives us to innovate and create technology solutions that stand apart from the crowd. Wed love for you to be a part of that fabric, to share your ideas and experiences with a team that thrives on fresh thinking, creativity, and helping others.

Why You Should Join Us:

Youll find supportive teammates and a rewarding career at Connectionplus great benefits. We take pride in supporting employees with a total rewards package that provides financial, emotional, and physical resources for you and your family. Our compensation, 401k plans, medical insurance, and other benefits are progressive and competitive. We value the importance of our employees emotional well-being. To support employees, we provide free therapy visits, mental health coaching and tools, and meditation resources. Youll also enjoy a generous paid time off package that includes not only vacation and sick time, but also Wellness and Volunteer Time Off days.

Responsibilities

• Maintains and nurtures customer relationships by providing excellent customer service by doing the following:
• Creates Welcome Kits for new customers.
• Trains and demonstrates navigation in all Microsoft portals.
• Resolves any post-sale issue with customer contract.
• Escalates issues as needed to our Microsoft partner.
• Conducts review of Software Assurance Benefit (SAB) to ensure benefits are utilized before expiration.
• Evaluates, through review in the portal, a customers licensing usage and consumption.
• Recommends Connection services as appropriate following review.
• Provides tenant mapping guidance to the customers.
• Maintains customer data in a database as well as in the Microsoft PSX tool to validate True-Up workbooks, update agreements, enter data and documents in CRM, and provide new agreement information to sales team.
• Generates and analyzes reports in order to provide recommendations to all appropriate team members for follow-up as appropriate by doing the following:
• Reviews Contract Team data for upcoming renewals.
• Reviews Customer Agreement Yearly True Up Worksheets.
• Maintains whitepapers and sales collateral for accuracy and timeliness.
• Interacts with Account Managers to provide updates and information on post-sale processes related to Licensing and contracts support.

Requirements

• Intermediate to advanced user skills for Microsoft Suite (Excel, Outlook, Word, PowerPoint).
• Proficient in hosting and attending remote meetings using Skye, Zoom, Microsoft Team, Webex, etc.
• Working knowledge of an ERP systems.
• Salesforce CRM application experience is required.
• Working knowledge of customer service with ability to anticipate needs of customer.
• Excellent written communication skills with ability to compose professional business communications via email, letter, and proposals.
• Excellent verbal communication skills with ability to deliver professional presentations.
• Meticulous attention to detail with ability to proofread for accuracy.
• Organized state of mind with ability to document activities, anticipate problems, plan schedules and monitor performance according to priorities and deadlines.
• Interpersonal skills with ability to work well with all levels of the organization.
• Analytical with ability to draw conclusions from data, systematic and rational.
• Adaptable with ability to switch tasks based on shifting priorities.
• Knowledge of Enterprise customers and processes a plus.

Because of the possibility for fraudulent job postings on many popular job boards, please be advised that Connection will never offer a position of employment without a complete interview process and communication with a live person."