Client Concierge Specialist- Tom Wood Ford

Tom Wood Ford, in Indianapolis, IN is looking for a detail orientated and proactive Customer Concierge Specialist to ensure an exceptional experience for our guests. This role involves direct communication with customers before and after their appointments, addressing concerns from surveys or review, and handling special service requests. You will work closely with internal teams to meet guest needs and enhance overall satisfaction.

Responsibilities:

• Call customers to confirm upcoming appointments.
• Follow up after appointments to gather feedback and schedule future visits.
• Respond to negative surveys or reviews to resolve issues professionally and promptly.
• Coordinate special requests, such as arranging transportation or other client-specific needs.
• Collaborate with team members across departments to ensure a seamless client experience.

Qualifications:

• Strong customer service and communication skills.
• High attention to detail and organizational skills.
• Ability to remain calm and efficient under pressure.
• Positive, proactive, and solutions-focused mindset.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Previous experience in a customer-facing role is a plus.
• Required-valid driver's license, with clean record

Benefits:

• PTO & Vacation
• Paid Holidays
• Medical
• Dental
• Vision
• 401k with Company Match
• Life
• Disability
• Training
• Tuition Reimbursement
• Service Awards
• Career Advancement
• Wisely & DailyPay

About Tom Wood Group

The Tom Wood Group is proud to be family-owned and locally operated for over 50 years. Since our start in 1967, the Tom Wood Group has grown outside of automotive to include many franchises with locations throughout the Midwest and New Zealand.

Our Core Values: Humbly Confident, Passionately Driven, Sincere Desire to Help Others, and Uncompromising Integrity

Offers of employment are contingent upon successfully passing a background screening including a criminal background check, a review of motor vehicle record, verification of social security number, and passing a drug test at a certified testing facility. Tom Wood Group is an equal opportunity employer.