Cashier - Marquee Dayclub

Description
The Cashier greets Guests, answers phone calls, and tenders checks in a timely, accurate and efficient manner in a high-volume pool / nightclub atmosphere. Works in an efficient and professional manner while maintaining a positive attitude and delivering superior Guest service at all times.

ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO:

• Greet Guests promptly, courteously, and in a timely, friendly manner with an upbeat attitude

• Respond to Guest inquiries and requests in a courteous and polite manner

• Anticipate Guest needs

• Provide Guests with information and directions

• Refers all unusual requests to Manager for proper handling

• Adhere to all The Company Standard Operating Procedures

• Maintain all The Company Sequence of Service Standards

• Provide information to Guests regarding our venues, menus, and pricing

• Recognize and cultivate regular Guests and repeat business

• Maintain line of sight/atmosphere control by circulating through your work area throughout shift

• Report any incidents of theft, vandalism, or violations

• Processes all payments including room charges, cash, credit card, comps, etc.

• Respond to Guest concerns/complaints regarding service or correct errors or resolve complaints with a positive attitude

• Ability to communicate in English with Guests and co-workers

• Keep the area clean and free of debris throughout shift

• Keep areas organized

• Ensure nightly/weekly end openings/running/closing duties are completed

• Record and report any equipment failure and/or safety hazards to a Manager immediately

• Maintain Company Safety and Sanitation Standards

• Clean all spills and waste immediately

• Disposes trash in designated receptacles

• Prepare Guest checks through POS terminal functions

• Process Guest payment by cash, credit card, venue comps, and all other appropriate tender types

• Ability to perform basic math skills

• Obtain and return issued bank each day, count the bank and ensure it balances

• Responsible to ensure accurate accounting of all cashier monies

• Prepare the proper reporting forms for the day with name, date, shift, and outlet

• Stock cashier station with proper supplies

• Responsible for following proper checkout procedures

• Maintain a Facebook page used for work that identifies the property and its events. (i.e. John Doe @ Omnia.com)

• Maintain a Twitter page used for work

• Tweets in relation to the respective venue worked

• Maintain an Instagram account

• Guest List participation

• Focus on the development of a personal clientele list

• Pose for pictures as requested by Management, and appear in uniform or designated (logo) apparel for promotional activities at or away from the venue.

• Participate and appear in marketing, publicity, or media materials in the capacity as outlined herein.

• Interact and entertain Guests in a professional, cordial and exemplary manner

• Marketing and promoting venue-specific events

• Related duties as assigned based on extensive experience working in a nightclub and/or entertainment venue

• Assist all other team members as needed

• Create and maintain a sense of urgency

• Appear in uniform for all shifts and promotional activities at scheduled time

• Performs other job-related duties as assigned

• Inform Management of any complaint, comments, or incident

• Present an alluring and attractive image to further the overall theme of the club

• Ability to create and maintain service rapport through the Companys Corporate philosophy

• Assist and/or complete additional tasks as assigned

TRAINING REQUIREMENTS:

• Tao Group Hospitality in-venue Cashier training

EDUCATION/WORKING KNOWLEDGE:

• 5 years experience in hospitality working in a high-volume venue

• 21+ years of age

• POS systems

• Cash handling

• High volume nightclub/lounge/restaurant/pool operations

SKILLS / PHYSICAL DEMANDS / WORK ENVIRONMENT / SCHEDULE

The work environment characteristics and/or physical demands described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

• Ability to write and verbally communicate

• Must have good positive energy throughout the day

• Must be able to print legibly for team members, management, and guests to read

• Must be able to bend, kneel, and/or stand for extended periods of time

• Must be able to move quickly

• Must be able to push and lift up to 50 lbs.

• Work in an environment that is subject to varying levels of noise, crowds, and smoke, the severity of which depends upon the guest volume

• Work indoors and/or outdoors, exposed to hot and/or cold surfaces, steam, and wet floors

• May work extended hours, irregular shifts, evening and/or weekend shifts, and holiday work may be required

• Exposure to cleaning materials

• May work extended hours, irregular shifts, evening and/or weekend shifts, and holiday work may be required

• Office, Casino, Nightclub, Bar, Lounge, and/or Restaurant working environment

• Maintain a professional, neat, and well-groomed appearance adhering to Company standards

• Must be effective as part of a team; ability to interact with internal and external customers, managers, and co-workers in a professional, courteous manner

• Ability to maintain confidentiality

• Ability to handle a fast-paced, busy, and somewhat stressful environment