Retail / F&B Hourly Team Member

2 years

Sook // Hourly Team Member // Job Description

About:

In summer 2025, Maydan Market will open in LAs West Adams neighborhood, the first West Coast project by Rose Previte, founder of DCs Michelin-starred Maydan, Compass Rose, Medina, and Kirby Club restaurants. Maydan in DC first opened in 2017 drawing critical acclaim as Best New Restaurant in Bon Appetit, FOOD & WINE, and GQ, nominated by the James Beard Foundation for both Best New Restaurant and Outstanding Wine Program, and earning a Michelin star. Compass Rose opened in 2014 winning the RAMMY for best casual restaurant in the nations capital and one of the Washington Posts Favorite Places to Eat.

This new 10,000-square-foot market will be a home for small businesses to flourish, anchored by a live fire hearth, like its DC namesake restaurant. Inspired by markets from around the world, Maydan Market will bring diverse gems together under one roof including a Maydan restaurant and bar; Compass Rose, an indoor/outdoor patio bar with bites, cocktails, and natural wine; and will be home to five Los Angeles food businesses each with their own distinctive cuisine and critical acclaim.

Maydan Market, part of the No White Plates collective, is an experience-driven venue where rich traditions and exceptional hospitality converge. Our mission is to create an inviting workplace culture grounded in thoughtful communication, respect, and a commitment to excellence. We believe that a remarkable dining, beverage, and event experience begins with hiring and training motivated individuals who embody empathy and a strong work ethic. Our menu is an homage to the people who taught us about their heritage from across Morocco, Tunisia, Turkey, Lebanon, and the Republic of Georgia, showcasing superior food and beverage products sourced from dedicated vendors. At Maydan, we strive to inspire and empower our team, fostering a supportive and safe environment with benefits like paid time off, healthcare, and extensive educational opportunities

Sook brings you special things from special places. Nestled in Maydan Market in Los Angeles, Sook is a marketplace filled with thoughtfully curated teas, spices, and snacks from our team and founders from the MENA region. Sook will also feature a grab-and-go menu from our Maydan Market team as well as a wine bar throughout the day.

Position: Team Member - Sook

Reports To: Compass Rose AGM, Maydan AGM, Director of Restaurants

Purpose: The team member provides customer services, sales, and f&b service at Sook. Under the Compass Rose AGM and Sook Retail Manager, the team supports the management team and other hourly team members to ensure that Sook presents the culture and values of No White Plates, creating a positive, respectful and professional work environment for all employees.

Who You Are:

• Two (2) years of experience in the direction and experience in a similar environment
• Knowledge of retail operations
• Strong background in retail sales and inventory management
• Background in restaurant or wine bar service
• Wine knowledge is a must
• Excellent interpersonal, communication, and relationship building skills
• High-level organizational skills with multi-tasking capabilities
• Ability to adapt to changing priorities and manage workloads with minimal direction.
• Dependable, highly motivated and high attention to detail and follow through.
• Passion and a commitment to deliver outstanding customer service.
• Flexibility to work mornings, evenings, weekends, and holidays as required.
• View setbacks and challenges as learning opportunities and a chance to enhance performance.
• RBS Certified
• Food Handlers Card

What You Do:

• Work with the Retail Lead and Compass AGM to operate
  Sook to the No White Plates standard following all company SOPs
• Represent, support, and protect the brand.
• Actively monitor food and beverage quality at Sook to ensure adherence with the companys standards. Provide timely feedback to managers and help lead action to correct any issues when needed.
• Understand all aspects of the companys retail operations, sales, order fulfillment, and customer service
• Bodega and grab and go food sales and counter service
• Anticipate customer needs and addresses them proactively
• Work to maintain the visual standard of the shops by regularly restocking, remerchandising and cleaning

Operations

• Verify and conduct, when necessary, reach in, walk in, and any other Sook storage checks and production walks. Ensure both are being completed in compliance with the companys systems and standards.
• Actively monitor all Sook areas to ensure systems are being followed and guests are enjoying their experience.
• Technology and platform use - (GoTab, G-Suite, etc.)
• Maintain strict adherence to proper food safety and sanitation procedures.
• Actively manage housekeeping systems and opening and closing checklists.
• Ensure a safe working and guest environment to reduce the risk of injury and accidents.
• Ensure all new policies and procedures are adopted and executed in the restaurant
• Assist in Sook white label production, labeling, and inventory

People

• Lead others through example.
• Work with other FOH team members to provide service to the NWP standard
• Effectively communicating with management on a consistent basis

Physical Requirements

• Able to work 8-hour plus shifts
• Able to stand, sit or walk for extended periods of time
• Able to grasp, lift and/or carry up to 50 lbs. as needed
• Finger/hand dexterity to operate bar tools and knives
• Able to withstand changes in temperature, steam and heat
• Able to work in a confined area
• Must possess hearing, visual and sensory abilities to observe and detect emergency situations; also, to distinguish product, taste, texture, temperature, presentation and preparation

Disclaimer:

The job description provided above does not encompass all duties and standards associated with the position. Incumbents will adhere to additional instructions and fulfill any related tasks as assigned by their supervisor, in accordance with company policies and management directives.

Maydan Market provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Compensation: Hourly ($20.00) plus tips

Benefits & Perks: Health Insurance, Dining Discounts

Ability to work in a fast paced environment

Teamwork and Collaboration

Problem Solving Skills

Customer Focused Mindset

Time Management Skills

Attention to Food Safety and Sanitation

Visual Merchandising Skills

Ability to Learn Quickly

Customer Service

Inventory Management

Retail equipment operation

Product Knowledge

Knowledge of Pastry, Bread, Kitchen, Beverage, and Retail Items

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