Receptionist - The Mission (PT)

Join Our Team at Blue Skies of Texas Senior Living Community!

Are you ready to make a difference in the lives of our residents? We're actively looking for dedicated individuals to join our healthcare teams in our Assisted Living, Dementia & Alzheimer Care, Hospice, and Skilled Nursing facilities. We celebrate unique perspectives, backgrounds, and talents, providing an environment where everyone feels valued and respected. Join us in providing exceptional care and creating a vibrant community where everyone feels like family.

We are committed to providing our team with the support they need. At Blue Skies of Texas, we offer great benefits! Some of our unique benefits we offer are:

• Employer Paid Short-Term Disability for full time employees
• Tuition Reimbursement & Scholarship Programs
• Employee Assistance Program
• Employee Referral Bonus Program
• A generous PTO program
• Retirement plans

We are looking for dedicated professionals like yourself to be a part of our Skilled Nursing department. Apply now and let's soar together at Blue Skies of Texas!

As a Receptionist at The Mission, you will provide front desk services ensuring excellence in customer service to Blue Skies of Texas residents, visitors, contractors and staff members while maintaining strict security guidelines to ensure a safe and enjoyable environment. Incumbent must be able to always interact in a professional manner with callers, walk-in visitors, and all customers visiting the facility, as well as maintain confidentiality and high ethical standards. Excellent telephone etiquette and customer service skills are musts, as well as the ability to speak, read, write, and follow verbal and written instructions in English.

What you will do in this role:

• Assists the Office Manager in ensuring a professional, courteous first impression of The Mission facility
• Greets residents, guests, and visitors and assists them with questions, directions, transmitting documents, making copies, and answering requests for information
• Answers incoming phone calls using effective customer service skills and forwards calls, as appropriate
• Ensures areas under Front Desk control remain secure and in good order, including limiting unauthorized visitors beyond established points
• Responds to fire alarm panel - notifies Maintenance Coordinator and directs staff to emergency location in accordance with established procedures
• Assists the office manager in maintaining strict accountability of all cash, check and credit card payments that are then to be reconciled and submitted weekly to Finance Department as well as assists in the reconciliation of debit and gas card purchases to be submitted to Finance on the last day of each month
• Ensures internal mail is picked up from Executive Offices daily and distributed accordingly along with facility mail and packages
• In accordance with facility internal control procedures, accesses facility safe to hold and account for resident valuables
• Provides administrative and clerical support as needed
• Replaces toner cartridges in facility machines
• Maintains Administrative Office area, to include kitchenette, in a neat and organized manner
• Acts under the guidance and supervision of the Office Manager to ensure accurate and timely administrative support as requested to include, but not limited to:
• Updating office phone extensions, staff and resident directories to include notification to Independent Living of any Mission department changes
• Responding to requests from residents regarding maintenance or housekeeping needs, coordinating same with the Maintenance and Environmental Services departments, and entering service requests into the work order system
• Processing resident concerns, grievances, and missing items reports
• Assisting in completing resident billing for incidental resident charges
• Preparing employee recognition correspondence for the Administrator
• Serving as backup for all ordering to include, but not limited to: office, linen, housekeeping and medical supplies
• Scheduling and attending to set-up of all meetings to include those requiring laptop, projector, microphone, etc.
• Assisting with the direction of the Environmental Services department personnel at The Mission in the absence of the Office Manager
• Assisting Activity Coordinator with labeling of clothing and obtaining resident photos
• Assisting Admissions Case Manager with organizing welcome bags and new resident welcome binders
• Submitting work orders to Maintenance as requested from residents and staff
• Submitting work requests to Information Technology and Records Disposition Contractors for facility departments
• Maintaining Medical Waste pickup receipts and schedules as needed
• Creating and posting employee reminders, flyers, and memos as directed
• Performs other duties as assigned by Supervisor

Qualifications

Certifications/Qualifications:

• Required: High school diploma or equivalent
• Preferred: At least one year of office, clerical, or secretarial experience. Some college hours or trade school training in business or a related discipline is desirable.
• Required: Working knowledge of Microsoft Office suite of products (Word, Excel, PowerPoint, and Outlook).

Work Schedule: Due to the type of operation, Blue Skies of Texas operates a 24-hour a day/7-day a week Front Desk operation. Schedules can vary from day, night, weekend, and rotating shifts. Schedules are subject to change as needed to provide adequate coverage and Desk Clerks are expected to be able to work alternative shifts. Special projects, events, or assignments may require working additional hours to include evenings, weekends, and holidays.

Work Location: Most work will take place at The Mission at Blue Skies of Texas East.

In 1970, the first of our two campuses opened in San Antonio. Air Force Village I was followed in 1987 by Air Force Village II. For decades, our campuses created a community for officers of the armed forces - a retirement lifestyle rich with camaraderie and the shared common bond. We began by providing support to the widows of those who have served, and that legacy continues. In 2014, we expanded our eligibility to embrace a wider range of retired seniors, including those from civilian careers. With this change, a new name - Blue Skies of Texas - was added, and the campuses were renamed Blue Skies East and Blue Skies West. Continuing to offer modern residences and a range of senior-focused services and amenities, the Air Force Village legacy we cherish carries forward in Blue Skies of Texas.

If you find this opportunity compelling, we encourage you to apply. We promptly review all applications. Highly qualified candidates will be directly contacted by a member of our team. We are actively interviewing so apply today!