Housekeeping/Operations Manager

Welcome to Pyramid Global Hospitality, where people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits, including comprehensive health insurance, retirement plans, and paid time off, as well as unique perks such as on-site wellness programs, local discounts, and employee rates on hotel stays. In addition, Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional, Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success, in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

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Welcome to AC Hotel Oakland Downtown and Residence Inn Oakland Downtown, two distinctive properties within the Pyramid Global Hospitality portfolio. Situated in the vibrant heart of Oakland, California, our team members are part of a dynamic and diverse environment where exceptional service and collaboration are at the forefront of everything we do.

At both properties, we foster a culture of growth, teamwork, and inclusivity. Whether you're in guest services, food and beverage, or event planning, you’ll have the opportunity to develop your skills and contribute to the success of a people-first organization. If you're passionate about hospitality and ready to join a supportive and energetic team, AC Hotel Oakland Downtown and Residence Inn Oakland Downtown is the perfect place to take your career to the next level.

Position Summary:

We are seeking a dynamic and detail-oriented Operations Manager to oversee the daily operations of our Housekeeping and Food & Beverage (F&B) departments. This role is responsible for ensuring exceptional guest experiences through high standards of cleanliness, service, and operational efficiency. The ideal candidate is a hands-on leader with a passion for hospitality, strong organizational skills, and a proven ability to manage cross-functional teams.

Key Responsibilities:

Housekeeping Operations

Supervise housekeeping staff to ensure cleanliness standards are met across guest rooms, public areas, and back-of-house.

Monitor inventory and manage procurement of cleaning supplies and linen.

Implement and maintain quality control procedures and inspection routines.

Coordinate with maintenance for timely resolution of room or facility issues.

Food & Beverage Operations

Oversee daily operations of F&B

Ensure compliance with health, safety, and sanitation regulations.

Monitor guest feedback and implement service improvements.

Leadership & Administration

Recruit, train, and develop team members in both departments.

Create and manage departmental budgets, labor costs, and operational expenses.

Develop and enforce SOPs to ensure consistency and efficiency.

Lead cross-departmental coordination to support events, VIP services, and special projects.

Must work well in stressful, high pressure situations.

Must maintain composure and objectivity under pressure.

Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by coworkers and guests.

Qualifications:

• Bachelor’s degree in Hospitality Management, Business Administration, or related field (preferred).
• 5+ years of experience in hospitality operations, with at least 2 years in a management role.
• Strong knowledge of housekeeping and F&B best practices.
• Excellent leadership, communication, and problem-solving skills.
• Proficiency in property management systems Fosse and Microsoft Office.