Captain

2 years

Now Hiring: Captain for our Upscale French Bistrot Cenadou, elected Best French Bistrot in Westchester 2024 and 2025.

[North Salem, NY]

We are a small, family-owned upscale French bistrot known for our meticulous attention to detail, excellent cuisine and exceptional guest experience. Were seeking a dedicated and experienced Captain to lead our Front of House Team.

Compensation & Perks:

• $600/week base + tips (average $1,400/week)
• Fixed 5-day work week (Wednesday to Sunday)
• Dining discounts (20% at our Bistrot and Fine Dining restaurants)
• Paid time off after 1 year of service in the company

Key Responsibilities:

Front of House Leadership

• Lead daily FOH operations with professionalism and efficiency
• Ensure smooth guest flow and consistent high-level service from open to close
• Set and maintain service standards that reflect the Bistrots elevated dining experience
• Act as the face of the restaurantgreet and engage guests with warmth and knowledge
• Welcome all guests and seat them to their assigned table

Team Management

• Recruit, train, and mentor service staff in line with the bistrots expectations
• Conduct pre-service briefings to align the team on specials, guest count, special events and service notes
• Provide ongoing coaching and feedback to ensure staff development and performance

Guest Relations

• Cultivate strong relationships with guests, ensuring satisfaction and repeat visits
• Handle guest concerns and special requests with discretion and poise
• Maintain detailed awareness of regular guests preferences and needs

BOH Communication

• Act as the primary liaison between the kitchen and FOH to ensure accurate and timely service
• Communicate guest dietary restrictions, preferences, and pacing clearly to the BOH team
• Collaborate with chefs on menu changes and service enhancements

Reservations & Phone Management

• Manage phone lines and online reservations with professionalism and efficiency
• Monitor guest flow and optimize seating arrangements to enhance service and maximize capacity
• Record and communicate key guest notes (e.g. allergies, special occasions)

Product & Service Knowledge

• Maintain deep knowledge of French cuisine, wine, and spirits
• Train team on food descriptions and preparations
• Stay updated on seasonal menu changes and communicate them to the team

Restaurant Oversight & Standards

• Ensure the dining room is always impeccably clean, organized, and ready for service
• Monitor service equipment, glassware, and uniforms for cleanliness and functionality
• Help maintain compliance with health, safety, and liquor regulations
• Check menus daily for cleanliness and print as needed

Requirements:

• Strong knowledge of wine, spirits, and French cuisine is a must
• Proven experience in a similar leadership role in fine dining
• A guest-first mentality and commitment to excellence
• Warm, professional communication and team leadership skills

Join a tight-knit team where your passion and experience will be truly valued. If you thrive in a detail-oriented, high-touch environment, wed love to meet you.

Job Type: Full-time

Benefits:

• Employee discount
• Paid time off

Ability to Commute:

• North Salem, NY 10560 (Required)

Compensation: Salary ($600.00) plus tips

Estimated Weekly Tips: $1,400

Benefits & Perks: Paid Time Off, Dining Discounts

Attention to Detail

Customer Service Orientation

Problem Solving Skills

Time Management

Adaptability

Interpersonal Skills

Conflict Resolution

Mentoring and Development

Organizational Skills

Knowledge of Health and Safety Regulations

Ability to Work Under Pressure

Collaboration skills

Culinary Knowledge

Sales Skills

Ability to build rapport with guests

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