Captain

5 years

At Togyushi, culinary excellence meets a vibrant and supportive work environment. Specializing in high-end Japanese Wagyu Kappo, Togyushi takes pride in serving dishes crafted from locally-sourced ingredients and premium Japanese wagyu. Our restaurant seamlessly blends traditional cooking methods with a modern approach, offering a unique and intimate dining experience.

We foster a collaborative and inclusive work culture where every team member is valued. Our staff enjoy a supportive environment, opportunities for growth, and the chance to work with a passionate and dedicated team.

If you are passionate about food, hospitality, and the artistry of omakase, we would love to hear from you. Please send your resume and a brief cover letter to [email protected] .

Role Overview As the Captain at Togyushi, you play a key leadership role in the dining room, ensuring seamless service and an exceptional guest experience. Acting as the link between management, staff, and guests, the Captain is responsible for overseeing a section of the restaurant, guiding servers, and upholding the restaurants service standards.
Key Responsibilities

• Guest Experience & Service

  • Greet and engage guests warmly, ensuring a welcoming and professional atmosphere.

  • Anticipate guest needs, handle special requests, and resolve complaints promptly and graciously.

  • Guide guests through the menu, making recommendations and upselling food, wine, and beverage pairings.

• Team Leadership

  • Supervise and coordinate the activities of assigned servers, bussers, and runners.

  • Ensure smooth communication between the kitchen and service team.

  • Train and mentor staff on service techniques, menu knowledge, and restaurant standards.

• Operational Excellence

  • Monitor table settings, presentation, and pace of service to ensure consistency.

  • Oversee mise en place, ensuring readiness of the dining room before service.

  • Support floor managers in maintaining high standards of cleanliness, organization, and safety.

• Sales & Revenue

  • Promote daily specials, seasonal dishes, and wine/cocktail pairings to maximize revenue.

  • Monitor check accuracy and ensure smooth payment handling.

Qualifications

• Previous experience in fine dining or luxury hospitality (minimum 23 years preferred).

• Strong food, wine, and beverage knowledge (sommelier or WSET certification a plus).

• Excellent leadership, communication, and conflict-resolution skills.

• Professional appearance and demeanor with a guest-first mindset.

• Ability to multitask and perform under pressure in a fast-paced environment.

Compensation: Hourly ($38.00 - $40.00)

Customer Service Orientation

Problem Solving Skills

Attention to Detail

Time Management

Team Collaboration

Training and Development Skills

Adaptability

Sales Skills

Interpersonal Skills

Organizational Skills

Culinary Knowledge

Knowledge of Service Standards

Ability to work in a fast paced environment

Creativity in Menu Recommendations

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