Guest Services Agent - Giants Ridge

Compensation Amount:

16.00 USD Hourly

Job Summary:

Guest Services Agents serve as ambassadors of Giants Ridge -often the first point of contact for our guests- and play a key role in crafting memorable, positive experiences from arrival onward. This position is responsible for providing professional, welcoming, and efficient services while assisting guests with ticketing, season pass sales, and other various product sales using point-of-sale systems, as well as offering general resort information. Guest Services Agents must be comfortable working in a fast-paced environment, accurately operating point-of-sale systems, handling cash responsibly, and delivering consistent, high-quality customer service that reflects company hospitality standards.

Job Description:

ESSENTIAL FUNCTIONS

• Greets and assists every guest in a courteous and professional manner; anticipates guest needs and responds appropriately.
• Provides accurate information about tickets, passes, products, services, resort offerings and activities.
• Enters, maintains, and protects guest information with accuracy and confidentiality, demonstrating ownership and accountability for data integrity.
• Supports efficient race-day and group sales operations by assisting with group check-ins, processing large-volume sales, and ensuring timely setup of group and race-day areas.
• Ensures all required waiverssuch as liability or release formsare properly presented, explained, signed, verified, and documented before guests engage in activities.
• Operates point-of-sale systems to process sales, refunds, redemptions, and adjustments with accuracy.
• Handles cash, credit cards, gift cards, and other payment methods responsible following company cash-handling procedures.
• Assists with the daily setup, organization, and presentation of ticketing and sales area to ensure a clean, professional, and guest-friendly environment.
• Maintains accurate pricing displays, signage, and information boards.
• Manages high volumes of guest interactions with patience, professionalism, and problem-solving skills.
• Addresses guest inquires or concerns, escalating to a manager when appropriate.
• Follows opening and closing procedures, including balancing sales and completing end-of-shift documentation.
• Stays informed about all resort operations, events, and local area attractions to provide knowledgeable assistance.
• Remains aware of safety issues and follow proper reporting procedures.
• Collaborates with team members from other departments to ensure smooth operations and a seamless guest experience.
• Maintains a neat workspace, log lost and found items, and handle telephone inquiries.
• Performs other duties as assigned.

SKILLS AND KNOWEDGE REQUIREMENTS INCLUDE

• Strong commitment to guest services and creating a positive experience.
• Previous customer service or cash handling experience preferred.
• Ability to learn and operation point-of-sale software.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask effectively in a high-volume, fast-paced environment.
• Team-oriented with a professional, approachable demeanor.

PHYSICAL AND MENTAL REQUIREMENTS

• Ability to sit at a desk in front of a computer for long periods of time.
• Ready and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of coworkers and the ability to speak clearly so that you can be understood by coworkers in English.
• Constantly communicates and receives verbal communication with other employees.
• Lifting, carrying, and pushing up to 15 pounds occasionally, up to 30 pounds infrequently.
• Occasionally stoop, kneel or crouch.
• Use of hands and arms to reach for, grasp and manipulate objects.
• Ability to work evenings, weekends and holidays.
• Physical presence at the job site is essential to perform duties.

EQUIPMENT USED

• Point-of-sales system
• Computer and related software
• Standard office equipment (printer, phone, etc.)

Giants Ridge, managed by Guest Services, Inc., is looking for enthusiastic and customer-focused individuals to join our team as a Guest Services Agent. This role is often the first point of contact for our guests, making it one of the most important positions in creating a welcoming, memorable experience.

As a Guest Services Agent, youll assist with ticket sales, season passes, and other resort products, while providing helpful information about resort activities. Youll work in a fast-paced environment where strong communication, professionalism, and attention to detail are key.

This position starts as seasonal but may develop into year-round employment as the seasons change and resort operations continue. Part-time and full-time positions available.

What Were Looking For:

• Strong guest services and communication skills
• Ability to multitask in a busy environment
• Previous customer services or cash-handling experience preferred
• A team-oriented and approachable personality
• Willingness to work some evenings, weekends and holidays

Why Join Giants Ridge?

• Mountain Perks Enjoy free employee passes and discounts for your family so you can hit the slopes and trails all season long!
• Exclusive Discounts Save on delicious food, stylish apparel and must-have accessories while working at Giants Ridge.
• Work with Friends Join a fun, supportive team where every day feels like an adventure.
• Flexible Scheduling We offer flexible schedules to fit your lifestyle, but some evening, weekend and holiday shifts are required to keep up with the excitement at Giants Ridge.
• And More! Additional perks and surprises that make Giants Ridge a great place to work!

Giants Ridge is the #1-rated family vacation destination in Minnesota. Located just north of Duluth in the heart of Minnesotas Superior National Forest, Giants Ridge is a four-season family-oriented resort offering fun and adventure for every level of outdoor enthusiast. Summer is filled with world-class golf, plus mountain biking, water recreation and more. Winter brings incredible skiing, snowboarding, fat tire biking and endless miles of snowmobile trails to explore, plus dining, shopping and much more. Spring and fall seasons are the perfect transitions to the next season of outdoor adventure.

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer. All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.

OUR COMMITMENT TO DIVERSITY, EQUITY, & INCLUSION: We embrace Diversity, Equity, and Inclusion (DEI) and the richness it brings to our company. Our commitment is to provide an inclusive workplace where individuals can bring their whole selves to work, enabling them to provide the best level of service to our diverse customer base.