Night Receptionist

"The world is yours with Melia"

Discover a path without limits at Melia, where growth and development opportunities are endless. Embark on a journey that will take you to work in several countries and become part of our extended global family.

Discover some of the benefits we offer:

• My MeliaRewards: Participate in our exclusive loyalty program, enjoying unique benefits and advantages.
• My MeliaBenefits: Take advantage of flexible compensation and exclusive discounts on a wide variety of products and services, promoting an active and healthy lifestyle.

Melia Hotels International in Malta is currently looking to recruit a Night Receptionist to join the Affiliated by Melia Hotels located in St. Julian's, on a full-time basis.

Overview: This person will support all the activities related to Front Office.

Responsibilities include but are not limited to:

• Check-in and check-out hotel guests in a timely and professional service-oriented manner

• Process all payments according to established procedures

• Greet and welcome guests in a friendly, prompt, and professional manner in accordance with the hotel's standards

• Register guests, issue room keys, and provide information on hotel services and room location

• Up-sell rooms when possible, to maximize hotel revenue

• Accurately process all cash and credit card transactions in accordance with established procedures

• Complete any required reporting (financial and non-financial)

• Assist with Reservations tasks

• Communicate any outstanding guest requests or issues to management that may require additional monitoring or follow-up

• Respond appropriately to guest complaints

• Make appropriate service recovery gestures in order to ensure total guest satisfaction

• Answer guest inquiries about hotel service, facilities, and hours of operation

• Answer inquiries from guests regarding restaurants, transportation, entertainment, etc

• Collaborate on and follow company policies, practices, and procedures in order to maintain internal controls

• Perform other duties as assigned.

Requirements:

• Candidate must be available to work predominantly night shifts including weekends and/or holidays

• Must be fluent in English; other languages are preferred

• 1-year experience in a fast environment in the same or similar position in a hotel/resort

• Passionate for Hospitality and with a strong attitude to interpersonal relationships

• Good telephone persona with a friendly and helpful demeanour

• Excellent skills in Microsoft Office Suite, particularly Outlook, Word, and Excel

• Knowledge of Opera Cloud is highly regarded.

At Melia we are all VIP

At Melia Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of dicrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company.

Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present". Thanks to al our collaborators, we make it possible.

To protect yourself and avoid fraud in selection processes, we invite you to consult our recommendations on the "Protect Your Application" page.

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