Food Service Order Desk Clerk

The Food Service Order Desk Clerk is responsible for accurately and efficiently processing customer food orders. This role requires strong communication skills, attention to detail, and a solid understanding of inventory management to ensure timely and precise order fulfillment. The clerk acts as the primary contact for customers regarding order inquiries and issues.

Key Responsibilities:

Process Orders: Receive and process food orders from customers via phone and email. Verify all order information for accuracy and -completeness.
Customer Service: Address and resolve customer inquiries regarding order status, product availability, pricing, and shipping details. ----Provide a high level of customer satisfaction.
Order Fulfillment Coordination: Work with the warehouse, inventory, and shipping departments to ensure that orders are picked, packed, and delivered on schedule.
Inventory Management: Monitor stock levels for assigned supplies and alert management to potential shortages. Assist with inventory counts and report discrepancies.
Record Keeping: Maintain accurate and organized records of all customer interactions, orders, and related documentation.
Problem Resolution: Proactively identify and resolve issues related to orders, such as delays, missing items, or discrepancies.

Required Qualifications:

High school diploma or equivalent.
One or more years of experience in an order processing, customer service, or food service role.
Proficiency with order management software, Microsoft Office Suite, and/or database management.
Excellent verbal and written communication skills.
Exceptional attention to detail and strong organizational skills.
Ability to work in a fast-paced environment and manage multiple tasks simultaneously.
Strong problem-solving skills with a proactive approach.

Preferred Qualifications:

Experience in a food service, logistics, or warehouse environment.
Knowledge of basic accounting principles related to order processing.
Bilingual in Spanish is a plus.

Physical Demands:

Ability to stand, walk, or sit for extended periods.
Occasional lifting and carrying of stock or equipment weighing up to 50 pounds.
Manual dexterity to operate computers and office equipment.

Please submit your resume today for immediate consideration!!