Complex Banquet Captain

Black Desert Resort and Red Mountain Resort, located in the breathtaking landscapes of Southern Utah, are premier luxury destinations offering world-class golf, wellness experiences, dining, and exceptional event facilities. Together, the resorts host a wide variety of functions including weddings, corporate meetings, retreats, and large-scale social gatherings. The Banquet Team plays a vital role in ensuring every event is executed with precision and luxury service standards.

Job Summary:

The Complex Banquet Captain is responsible for supervising and coordinating banquet functions at both Black Desert Resort and Red Mountain Resort. This role oversees event setup, service execution, and breakdown, ensuring seamless operations and high levels of guest satisfaction. Working closely with the Banquet Manager, Culinary, and Conference Services teams, the Banquet Captain leads banquet staff, ensures compliance with service standards, and acts as the on-site point of contact for clients during events.

Job Specifications:

Onsite: Black Desert Resort and Red Mountain Resort Shift & Schedule Availability: Year-Round / Full-Time Pay Range: $13/hour plus portion of service charges. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.

Why Join Us:

• Comprehensive Benefits: Health insurance, 401(k) with company match, employee dining room, paid time off, resort discounts, and wellness perks.
• Luxury Event Environment: Work in two resorts hosting high-profile weddings, retreats, and corporate events.
• Career Growth: Opportunities for advancement into banquet management and catering leadership.

• Supervise banquet service staff during events to ensure flawless execution of service standards.
• Coordinate event setup according to Banquet Event Orders (BEOs), including room layout, decor, table settings, and audiovisual requirements.
• Ensure all food and beverage is served according to established timelines and luxury presentation standards.
• Act as primary point of contact for clients during events, ensuring needs are met and concerns are addressed promptly.
• Conduct pre-event briefings with staff, reviewing assignments, service standards, and special client requirements.
• Monitor staff performance and provide on-the-job training to ensure consistency in service delivery.
• Collaborate with Culinary and Conference Services to ensure clear communication and seamless execution.
• Assist in managing banquet inventory, ensuring supplies and equipment are well-maintained and available.
• Oversee event breakdown, ensuring banquet spaces are reset or cleaned to resort standards.
• Enforce safety, sanitation, and liquor laws at all times.
• Provide feedback to management regarding staff performance, client feedback, and operational improvements.
• Other duties as assigned

• 23 years of banquet or catering service experience; supervisory experience strongly preferred.
• Strong leadership and communication skills with the ability to direct teams effectively.
• Knowledge of banquet service techniques, event setup standards, and food & beverage operations.
• Excellent organizational skills and attention to detail.
• Ability to remain calm and professional in high-pressure situations.
• Food Handlers Permit and Alcohol Server Permit required (or ability to obtain upon hire).
• Flexibility to work nights, weekends, holidays, and extended hours based on event needs.