Event Captain

Perched sixty stories above Lower Manhattan, Manhatta serves seasonal, inspired cooking, and offers stunning views of New York City, its bridges, and waterways. Manhatta is a restaurant and full-service event space from Danny Meyer's Union Square Hospitality Group, combining sky-high views with down-to-earth hospitality.

Who you are:

As an Event Captain you are an hourly supervisor who delivers thorough and thoughtful hospitality and service in a variety of environments. You nurture positive client, guest, and team interactions by embodying our core family values of hospitality, excellence, integrity, and entrepreneurial spirit, which leads to exceeding client expectations. You must have great communication skills, a strong work ethic, and a knowledgeable passion for food and beverage service, and off-premises event logistics. The ability to interact with staff, clients, and other stakeholders in a fast-paced environment while remaining flexible, proactive, efficient, and reliable is crucial to this role. The ideal candidate exudes a high level of professionalism and hospitality expertise at all times.

What you'll do:

• Consistently support a culture of Enlightened Hospitality.
• Take ownership of all or assigned portion of the event, which may include delivery, set up, execution, and/ or breakdown of all catering elements, demonstrating an appropriate sense of urgency and teamwork at all times
• Assign scheduled staff to Server, Bartender, Coat Check and/or Sanitation Assistant roles, supervise sign in and out, and manage breaks according to NYS wage and hour laws
• Lead proper steps of service and consistently communicate them to the team with efficiency and grace, while maintaining a sense of urgency throughout service
• Ensure constant communication with Event Chefs, other Captains, staff members, management, and the kitchen during service, through proper channels
• Inform staff members about all menus (components, ingredients, preparation, allergens, substitutions) and educate staff members about the beverage program
• Hold the team accountable for high standards of cleanliness and proper appearance throughout all areas of event venues
• Enforce venue guidelines, Department of Health (DOH) standards, and USE health and safety protocols
• Thoughtfully review all event paperwork in advance, and communicate concerns or suggestions
• Supervise and report accurate receiving, usage, and return of all beverage, liquor, and equipment via inventory sheets
• Ensure that wines, beer, spirits, and cocktails are properly handled, prepped, and chilled with ample time for service, without over-opening
• Coach staff members and holds them accountable for both 49% skills and 51% attitude and behavior
• Complete and submit post-event reports within 24 hours, including appropriate detail, to strengthen the team and improve future events

What we need from you:

• Minimum 1-2 years of experience in catered events
• On-demand availability
• Some supervisory experience required
• TIPS Certification (preferred)
• NYC Food Handler's Certificate (preferred)

What you'll get from us:

At Union Square Hospitality Group, we believe our people are our greatest ingredient. Joining our team means becoming part of a culture rooted in care, creativity, and growth. As an Event Captain, you'll enjoy:

• Competitive pay: Hourly rate of $50/hour
• Quick access to earnings: Eligibility for the USHG Digital Wallet, where you'll have next-day access to earnings and flexible saving options
• Comprehensive health coverage: Medical, dental, and vision insurance, plus flexible spending options for healthcare and dependent care
• Time to recharge: Generous paid time off and paid parental leave to support life outside of work
• Invest in your future: A matched 401(k) plan to help you grow long-term savings
• Peace of mind: Life insurance, employee assistance programs, and exclusive access to primary care, mental health, and other wellness services
• Support in times of need: Access to the USHG HUGS Employee Relief Fund, offering direct assistance to team members facing unexpected hardship
• Hospitality perks: 51% dining discount across the entire USHG family of restaurants
• Convenience & flexibility: Pre-tax commuter benefits for transit and parking
• Growth and community: Opportunities for learning, mentorship, and collaboration with some of the most passionate people in hospitality
• The above represents the expected hourly range for this position. Ultimately, in determining your pay, we'll consider your experience and other job-related factors.

The responsibilities outlined above are not exhaustive. This role may be required to take on other duties or projects as necessary to support organizational goals, in alignment with their skills, experience, and the evolving needs of the business.