Capon's Chophouse - Now Hiring: Maitre D
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Position Overview:
We are seeking a poised, polished, and personable Maitre D to be the face of our dining room. This role is ideal for someone who thrives in a high-energy environment and can manage guest flow with grace, professionalism, and genuine warmth. The Maitre D plays a critical role in setting the tone of the guest experience from the moment they walk through the door.
Key Responsibilities:
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Guest Welcome & Experience:
Greet and seat guests with enthusiasm and professionalism; manage first and lasting impressions with intention and care. -
Reservation & Floor Management:
Oversee nightly seating charts and guest flow using reservation platforms (e.g., Open Table); accommodate VIPs, special requests, and walk-ins strategically. -
Communication & Coordination:
Act as the communication bridge between hosts, servers, management, and the kitchen; ensure smooth transitions and consistent pacing throughout service. -
Brand Representation:
Uphold the spirit and energy of Capons Chophouse through confident, approachable service; build guest relationships and encourage repeat visits. -
Problem Solving:
Handle guest concerns or issues with urgency, empathy, and discretion.
Qualifications:
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2+ years of experience as a Maitre D, host manager, or similar guest-facing role in a high-volume, upscale restaurant
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Exceptional interpersonal and communication skills
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Experience with Resy or other reservation systems
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Professional demeanor and polished appearance
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Natural ability to multitask and remain calm under pressure
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Flexible availability, including nights, weekends, and holidays
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