Back of House Shift Leader

JOB DESCRIPTION:

At Chick-fil-A Old Bridge, we are looking for experienced Kitchen/Back of House leaders to help grow our team! We're looking for leaders who have a passion for food, food safety, developing others, and career advancement. Shift leaders are a crucial part of our fast-paced business. Your efforts keep our guests safe while preparing and delivering delicious, crave-able food!

Being our Shift Leader requires you to work fast-paced in our high volume restaurant. Shift Leader runs shifts in the front-of-house or back-of-house, helps train employees, and supports the Manager in Charge for each shift. While the Shift Leader is a management position, we expect our managers to be willing to help in all areas of the restaurant.

OUR BENEFITS INCLUDE:

• Flexible Hours - We understand you may have commitments to family, friends, school, or sports teams, and we'll do our best to arrange your work schedule around them.
• Closed Sundays - All Chick-fil-A restaurants are closed on Sundays, giving you a day off to spend with family and friends.
• Work Directly with a Chick-fil-A Operator - The Operator is an independent businessperson responsible for the restaurant's operation, investing time in employees to teach them valuable business skills for the future.
• Competitive Pay - In addition to a competitive paycheck, you'll work in a supportive environment where you'll gain valuable business and interpersonal skills.
• Benefits - Medical insurance and 401k retirement plans are available. We also offer 100% paid college tuition for online degrees with Point University, college scholarships, a referral bonus, and a 90% meal discount while working.
• Opportunities - We provide advancement opportunities through training, certifications, and leadership development.
• Great Work Environment - At Chick-fil-A, Operators see team members as more than just employees; they're valued members of each restaurant. Our high retention rate shows that team members enjoy working at Chick-fil-A.

JOB RESPONSIBILITIES:

• Run shifts without any supervision
• Supports the senior leadership team by completing any delegated tasks
• Organize personnel on shift, and challenge the team to strive for excellence for hospitality, speed of service and cleanliness of the restaurant
• Takes action to solve customer issues or complaints as they arise
• Execute proper security and cash handling procedures with team
• Leads by example, using our CORE 4 model to serve guests: make eye contact, share a smile, speak enthusiastically and make a connection
• Communicates employee performance and policy/procedure violations to the Senior Leadership Team
• Maintains a positive working relationship and treats all reporting employees with respect while providing them with direction and feedback
• Serves as subject matter expert for all tasks for the specific area the Shift Supervisor oversees
• Responsible for inventory & facilities management
• Complete understanding of each key position for all shifts in back of the store and general understanding of each key position in front of house
• All other duties as assigned

QUALIFICATIONS AND REQUIREMENTS:

• Must be 18 years or older
• Ability to multitask
• Excellent coach, communicator and team builder
• Adaptable, dependable, and strong work ethic
• Customer service-oriented
• Honors and encourages others to follow the visions and values of the restaurant
• Strong problem-solving skills
• Knowledge of and adherence to food safety standards
• Positive, responsible, accountable, polite, and organized
• Ability to work at a quick, yet efficient and thorough pace

Most Chick-fil-A Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own content and policies

Working at a Chick-fil-A restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.