Housekeeping - Lead

This position requires the ability to inspect rooms after they are cleaned by the Housekeeper. This candidate should have previous Housekeeping experience as they have to be able to inspect the quality and cleanliness are up to the Hyatt standards. This candidate must be energetic, detailed and meticulous in following Hyatt cleanliness standards and have great interpersonal and verbal communication skills.

This position works closely with the Housekeepers, Housekeeping Supervisors, and Front Desk. They will be the liaison between Housekeeping and Front Desk for the communication of releasing rooms to the front desk for arrival and preparation of resort guest, owners, and VIP's.

What You'll Do:

• Inspect guest rooms after cleaning to verify cleanliness, proper set-up, and overall presentation (bed making, bathroom sanitation, dusting, floors, amenities, and high-touch areas).
• Confirm room readiness for arrivals, early check-ins, group turns, and VIP/special request rooms.
• Inspect and document deficiencies; ensure timely re-clean or correction before releasing rooms.
• Inspect assigned public areas and back-of-house spaces as needed to uphold cleanliness standards.
• Ensure rooms meet brand standards for guest comfort, consistency, and safety.
• Identify and address recurring quality issues; communicate trends to housekeeping leadership.
• Support service recovery by responding to guest concerns related to room cleanliness and coordinating prompt resolution.
• Communicate room status updates accurately and promptly with the Front Office (room readiness, rush rooms, out-of-order/out-of-service).

The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.

Why Chose Hyatt?

At Hyatt, your success matters. We offer:

• Competitive Salary: $16.50/hour

• Health Benefits: Medical, dental, and vision insurance starting after just 30 days

• Perks & Discounts:

• Free and discounted room nights

• Friends & family rates at Hyatt properties

• Discounts on food and beverage

• Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace)

• Work-Life Balance: Paid time off, including new child leave

• Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan

• Growth Opportunities: Tuition reimbursement and robust training programs

• Everyday Conveniences: Meal credit for employees

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