Guest Service Representative

Renaissance Toledo Downtown Hotel

444 North Summit Street
Toledo , OH 43604

Hotel with 241 Rooms Managed By First Hospitality 2 Locations Apply Now Save this job SHARE THIS JOB Email Tweet Facebook LinkedIn the smiling face of hospitality...front and center Compensation: Starting at $15.00 per hour , Full-Time What's in It for You?

• Day-one insurance, paid time off, and holiday payall from your very first day!
• Join our 401(k) plan after just 30 days on the team.
• Enjoy exclusive hotel and travel discounts across the globe.
• Opportunities for professional development and career advancement.

About Your New Role

Step into the heart of Toledo at the Renaissance Toledo Downtown Hotel, where youll be not just the face of our hotel, but a cornerstone of guest experiences. As a key ambassador of our brand, your role extends beyond the front desk to embody attentive service, keen problem-solving, and a knack for creating unforgettable stays.

Experience the Thrill of Toledo

Work in a city rich with history and brimming with activitiesfrom the vibrant arts scene and historical museums to the bustling Toledo Zoo and nearby Lake Erie shores. Living and working in Toledo means every day is a new opportunity to explore and engage with a diverse community.

What Youll Be Doing

• Offer a warm welcome to guests, handling check-ins with efficiency and care.
• Communicate purposefully to discover guest needs and exceed expectations.
• Champion our loyalty programs, promoting special rates and upgrades when fitting.
• Ensure seamless cooperation across hotel departments for flawless service delivery.
• Act as a professional confidant for guests, addressing concerns with empathy and promptness.
• Stay prepared and inform guests during emergencies, always ensuring their safety and comfort.
• Maintain meticulous records of transactions and guest interactions to uphold service excellence.

Requirements Experience & Education

• 2+ years in customer service, hospitality preferred.
• High school diploma or equivalent.

Communication

• Exceptional skills in both verbal and written communication.
• Ability to speak, read, and write effectively in the workplaces primary language.

Physical

• Ability to stand and move comfortably throughout the day.
• Capable of occasionally lifting up to 30 pounds.

About First Hospitality

Since 1985, Chicago-based First Hospitality has been a leader in hotel development, investment, and management. We pride ourselves on creating value through outstanding hotel experiences and were committed to diversity, equity, and inclusion in all aspects of our work. Join us and help write the next chapter of your career and our growing success story.

At First Hospitality, were more than just a team; were a family that thrives on creativity and innovation. Bring your passion for service to a place where you can make a real impact. We encourage a collaborative and flexible work environment that respects your unique contributions. Be a part of a company where you are always appreciated, and your work truly matters. Equal Opportunity Employer.

Posted June 3, 2026