Server

Required Years of Experience

2 years

Job Details ilili seeks experienced hospitality professionals for Server opportunities! Ideal candidates have previous experience in upscale, high volume restaurants in New York City.

Overview:

Welcome to ilili, the premier institution of Lebanese food culture and hospitality values in the US.
Executive Chef and Owner Philippe Massoud has built ililis reputation as a culinary go-to destination for
elevated Lebanese cuisine. ilili restaurants are a vibrant and bustling meeting place where the
refinement of neighborhoods meets the generosity of Lebanese hospitality.

As a Server at ilili, you will work as an integral part of the service team, dedicated to providing guests
with the most impeccable, accurate, and courteous service possible and exceeding guest expectations
by paying attention to guests' needs at all times.

Essential Duties and Responsibilities:
Welcome and greet guests.
Memorization of food and beverage menus inclusive of allergies, menu structure, and implementation.
Make menu recommendations.
Take food and beverage orders and accurately enter them into the point-of-sale system.
Communicate any food allergy or special nutritional needs to kitchen staff.
Deliver food and beverages from kitchen and bar to guests in a timely, accurate and consistent manner.
Provide attentive service to guests by following the Steps of Service and Front of House guidelines as laid out in the training materials.
Perform side work at the start and end of each shift; including but not limited to performing some cleaning duties, folding napkins, preparing candles and flowers, etc.
Maintain the dining room clean as well as service areas.
Monitor and observe guests dining experience. Ensure guests are satisfied with the food and service. Respond promptly and courteously to any requests.
Promptly address any guest service issues and refer to management if and when necessary.
Prepare final bill, present check to guest, accept payment, process credit card charges or make
change (if applicable). Follow specific cash handling SOPs.
Be ready and willing to assist fellow team members as situations arise.

Position Requirements:
Excellent customer service, including patience and a friendly demeanor
Proficient in the English language (verbal & written), second language is an asset.
Knowledge of food service regulations and proper food handling procedures.
Basic food, beverage, and service knowledge.
Capability to learn quickly and memorize menu details.
Comfortable working in a fast-paced environment.
Ability and willingness to collaborate
Great active listening skills
Possess basic math skills and have the ability to handle money and operate a point-of-sale system.
Be able to work in a standing position for long periods of time (up to 8 hours).
Be able to safely lift 50 pounds.
Must have a flexible schedule including nights, weekends and holidays.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities,
duties or responsibilities that are required of the team member for this job. Duties, responsibilities, and
activities may change at any time with or without notice.

Ideal Experience:
2-3 years of dining room experience in a high volume, upscale restaurant.
High school diploma or equivalent is required
Proven track record of successfully managing the guest experience
Excellent understanding of FOH & BOH
Proven track record of dependability and a passion for hospitality

As a member of our team, you can expect:
1. Medical, Dental and Vision benefits
2. Paid Time Off (PTO)
3. Commuter Benefits
4. Dining Benefits
5. Job Training and Professional Development

ilili Restaurants is a proud Equal Opportunity Employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, and local laws. Compensation Details

Compensation: Hourly ($11.35) plus tips

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Dining Discounts

Required Skills

Excellent Customer Service

Strong Attention to Detail

Customer Service

Ability to Work Under Pressure

Knowledge of Food Service Regulations

Effective Communication Skills

Menu Memorization

Teamwork and Collaboration

Basic Food, Beverage, and Service Knowledge

Problem Solving Skills

Menu Recommendations

Time Management Skills

Quick Learning and Memorization Abilities

Adaptability to Changing Situations

Food and Beverage Order Taking

Customer Focused Mindset

Collaboration

Ability to Multitask

Allergy and Dietary Restriction Communication

Conflict Resolution skills

Active Listening

Organizational Skills

Food and Beverage Delivery

Initiative and proactivity

Basic Math Skills

Cultural Awareness and Sensitivity

Service Side Work

Ability to follow instructions

Ability to Operate a Point of Sale System

Commitment to Continuous Learning

Dining Room and Service Area Cleanliness Maintenance

Physical Ability to Work in a Standing Position for Long Periods of Time and Lift 50 Pounds

Guest Experience Monitoring

Issue Resolution

Cash Handling

English Language Proficiency

Food Service Regulations Knowledge

Fast Paced Environment Adaptation

Math Skills

Ability to Lift 50 Pounds

Flexible schedule availability

Foh & Boh Understanding

Read more

Gallery ilili's main dining room Mezza Spread Our signature Brussels Sprouts Lebanese Steak Tartare Atayef and Veal Bacon Spring Desserts ilili Restaurant - 1st Lebanese Restaurant to receive the 5-Star Diamond Award OMG Foodie - ilili ilili Eat Out Time Out