Guest Service Representative/Evening Host

Start Your Hospitality Career with Us!

Plaza Inn and Suites Ashland , proudly managed by Northwest x Southern Hospitality, is currently hiring for a Guest Service Representative/Evening Host (Front Desk Clerk/Evening host). If you're looking to begin or grow your career in hospitality and enjoy working in a fast-paced, team-driven environment, this is a great opportunity to get started.

Our hotels are located in some of the most beautiful areas of the Pacific Northwest and Alaska, and we are proud to deliver award-winning guest experiences. Our team is passionate, genuine, forward thinking, and fully engaged in creating meaningful connections. We take pride in what we do and strive to give back more than we take. We're looking for someone ready to step up, contribute, and help make every guest and team member experience a #BIGDEAL.

Summary: This unique role combines traditional front desk responsibilities with hosting our complimentary evening wine and dessert reception, creating memorable experiences for our guests from check-in through the end of their day. The Evening Front Desk Agent & Wine/Dessert Hour Host serves as the primary point of contact for guests during evening operations, providing exceptional customer service throughout their stay. Responsibilities include managing guest check-ins and check-outs, handling reservations and guest inquiries, processing payments, resolving concerns, and coordinating with other departments to ensure a seamless guest experience. In addition to front desk duties, this role hosts the property's complimentary evening wine and dessert reception by preparing and maintaining the service area, welcoming and engaging with guests, serving refreshments in accordance with responsible alcohol service practices, replenishing offerings as needed, and ensuring the reception area remains clean, organized, and inviting. The ideal candidate is personable, detail-oriented, and able to balance hospitality, guest relations, and operational responsibilities in a fast-paced environment.

Qualifications:

Candidates should have a high school diploma or equivalent, with previous hotel, restaurant, or hospitality experience preferred. Strong organizational, communication, and problem-solving skills are important, along with the ability to work well in a team environment. Up to 40 hours per week with varied and flexible shifts evening shifts, weekends, holidays, and overtime. Must be able to work Evenings from 3p-11pm. Have a State Alcohol service permit or the ability to obtain one.

Who we are:

Northwest x Southern Hospitality is committed to helping team members grow professionally. We focus not only on your success today but also on preparing you for future opportunities within our organization. Team members benefit from a supportive and collaborative environment that encourages personal and professional development, along with a culture that values work-life balance.

Eligible employees receive a comprehensive benefits package that includes paid holidays after one year of service, paid time off that begins accruing on day one, and sick leave for team members in Oregon and Washington after 90 days of employment. Health and wellness benefits typically begin after 60 days of full-time employment and include medical, dental, vision, and company-paid life insurance, along with access to an employee assistance program and retirement planning options such as a 401(k).

Additional perks include travel discounts, entertainment discounts, monthly recognition programs, referral bonuses, community volunteer opportunities, and social events that help build strong connections within the team. There is also potential for advancement to other NSH properties, including those affiliated with Marriott, Hilton, Hyatt, and IHG brands.

If you enjoy working with people, having fun on the job, and building a career you can count on, we encourage you to apply today.

To learn more about our company, please visit www.nwxsouthern.com.

Northwest x Southern Hospitality is an Equal Opportunity Employer and welcomes applicants from all backgrounds. Employment opportunities are provided without regard to race, color, national origin, disability, religion, age, sex, veteran status, or any other classification protected by law.