Host / Hostess

Host / Hostess

Full-Time

AM

Lansdowne Resort

Leesburg, VA

Posted 1 day ago

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JOB DETAILS

Job Summary

The restaurant host/hostess is the first employee to interact with arriving guests as they enter the restaurant. It is the job of the hostess to greet arriving guests, welcome them into the establishment and seat them. The guests receive their first impression of the service of the restaurant by their exchange with the hostess.

Essential Functions

Greet guests at the door and escort/direct them to a table

Set tables according to service standards

Introduce the guests server as they sit down

Communicate with the kitchen regarding guests counts and length of wait for tables

Always smile and greet guests with a warm welcome

Check in with guests to ensure satisfaction with each food course and/or beverages

Maintain cleanliness of work areas and hostess stand throughout the day

Make silver ware roll ups throughout the shift

Ensure uniform and personal appearance are clean and professional

Welcome and acknowledge all guests according to company standards

Run food and bus tables when you find extra time

Anticipate and address guests` service needs

Check the restroom and perimeter of the restaurant every 30 minutes to ensure cleanliness

Thank guests with genuine appreciation

Perform other reasonable job duties as requested by Supervisors

Help plan and coordinate timely seating of guests.

Responsible for hanging guests' coats.

Take reservations in person and over the phone, using professional language at all times.

Answer telephones, responding to guests questions in a professional manner.

Knowledge of resort services and amenities.

Maintain cleanliness of coat room and podium areas.

Maintain perfectly clean uniform.

Perform opening and closing side work.

Maintain seating chart.

Check phone messages.

Use of Reserve Open Table system.

Use guests' names whenever possible.

Knowledge of all menus.

Other Duties

All Associates are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities. Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.

Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.

Regular attendance in conformance with hotels standards is essential to the successful performance of this position.

Comply with hotel grooming standards for both uniformed and non-uniformed associates.

Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.

Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

Working Conditions & Physical Requirements

Physical Effort:

Significant portions of day require prolonged standing and moving. Ability to visually review documents and computer screen throughout day.

Physical Environment:

Ability to walk or stand for extended periods of time during course of shift.

Manual Skills

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.

Work Schedule:

Due to the cyclical nature of the hospitality industry, Associates may be required to work varying schedules to reflect the business needs of the hotel.

Safety:

Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.

Qualifications

Education:

High school diploma or equivalent vocational training certificate required.

Experience:

One year restaurant experience. Prior experience within a four star hotel brand preferred.

Computer Skill & Other Technical Skills:

Ability to learn and utilize computer software and hardware required. Ability to easily maneuver on computer keyboard required.

Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Nextel phones, etc).

Communication:

Advanced ability to comprehend and speak English to understand and respond to information and address advanced guest requests required both verbally and in writing. Knowledge of additional language(s) preferred.

Licenses or Certifications:

n/a

Other:

Must be customer-service oriented and have excellent hospitality skills.

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