Floor Manager

Required Years of Experience

2 years

Job Details

Reporting to: Director of Food & Service

Summary of Position: Manages daily restaurant operations and assists servers and hosts on the floor during peak meal periods.

Primary Functions:

• To serve as a Gansevoort Hotel Group Brand Ambassador and maintain integrity of brand standards and goals.
• To always uphold and comply with Coyle Standards and Gansevoort Core Values.
• Establish and maintain standards of a 5-star service.
• Strives to continually improve guest and employee satisfaction and maximize financial performance in areas of responsibility.

Specific Accountabilities:

• Oversee the dining area, supervises food and beverage service staff in accordance with operating policies that he or she may help establish.
• Creates a positive team atmosphere among Team Members.
• Maintains records of staff periodic manner and operating costs.
• Provides feedback and coaching to the Team regularly.
• Understanding building capability through Cross training
• Treats all Team Members fairly, with respect.
• Sets high standards for appropriate team behavior on shift.
• Works with food and beverage staff to ensure proper food presentation and proper food-handling procedures.
• Handle guest complaints in restaurants.
• Schedules periodic food and beverage service staff meetings to ensure correct interpretation of policies and obtain feedback from staff members.
• Maintain budget and employee records, pay bills, monitor bookkeeping records.
• Check the quality of deliveries of fresh food and baked goods.
• Meet with sales representatives to order supplies such as tableware, cooking utensils, and cleaning items.
• Arrange for maintenance and repair of equipment and other services.
• Total receipts and balance against sales, deposit receipts, and lock facility at end of day.
• Ensure new products are executed properly the following roll-out.
• It is capable of handling irate customers with a friendly/calm attitude.
• Ensures product quality and great service.
• Shows enthusiasm about guests within the restaurant.
• Is it flexible in dealing with changes/problems (e.g., being short staffed).
• Has effectively forecasted restaurant needs.
• Shifts priorities and goals as work demands change.
• Priorities tasks effectively ensure most important tasks are completed on time.
• Delegates and follow-up effectively.
• Taking Ownership of issues or tasks and giving detail updates of the F&B manager and the General Manager.
• Seeks, listens and responds to Guest feedback.
• Coaches team on how to exceed Guest expectations.
• Does not blame others; takes accountability for problems.
• Effectively identify restaurant problems through reports and can ideate & execute to resolve the same.
• Proficiency computer software, monitor inventory, track staff schedules and pay, and perform other record keeping tasks.
• Proficiency in Point of sale (POS) software, inventory software, Restaurant guest satisfactory tracking software etc.
• Assist in planning regular and special event Menu.
• Prepares team schedules

Required Skills/Qualifications:

• BSc Degree in Business Administration; Hospitality Management or Culinary Schooling is a plus
• Proven work experience of as a Restaurant Manager, Hospitality Manager or similar role.
• Proven customer service experience as a manager.
• Extensive food and beverage (F&B) knowledge, with ability to remember and recall ingredients and dishes to inform customers and wait staff.
• Familiarity with restaurant management software.
• Strong leadership, motivational and people skills.
• Customer Service Skills and Communication Skills: you will need to listen to guests needs, provide superb service and communicate in a friendly manner to all requests.
• Good listening skills.
• English language fluency both speaking and writing.
• Attention to detail and organizational skills.
• Ability to multitask and prioritize.
• Ability to function in a noisy, hectic and crowed environment.
• Ability to remain calm under pressure.
• Ability to handle guests complaints.
• Attention to cleanliness and safety.
• Food safety training.
• Responsible & trustworthy.
• Selling skills.
• Neat and clean appearance.
• Stamina: you will spend most of your time on your feet and will have to lift heavy objects.
• Flexible work schedules include morning/evening/night, as well as weekends and holidays.
• Being a team player and ability to successfully pass on information from one team member to another.

Physical Requirements:

• Must be able to be standing/mobile/stationary for at least 9 hours a day, 45-50 hours a week.
• Periodically fast paced strides are required to go from one part of property to another.
• Must regularly lift/carry/move 30 pounds of force.
• Must be able to seize, grasp, turn and hold objects with hands.
• Occasionally kneeling, bending, crouching and climbing is required.

Generous Benefits Package available after probationary period including:

Ten vacation days
Nine paid holidays
Fifty-six sick leave hours per calendar year
Employer sponsored health insurance (shared cost of premiums)
401k (non-matching) Compensation Details

Compensation: Salary ($70,000.00 - $80,000.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, 401k, Dining Discounts

Required Skills

Team Management

Conflict Resolution

Customer Relationship Management

Financial Management

Inventory Management

Event Planning

Adaptability

Time Management

Coaching and Mentoring

Problem Solving

Attention to Customer Experience

Effective Communication

Physical Endurance

Team Collaboration

Flexibility in scheduling

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