Host- Kindling

2 years

HOST

A Host is responsible for the initial, warm greeting and seating of guests, answering telephones, taking reservations and messages, maintaining accurate guest counts and wait times and saying goodbye to all guests. Assist with coats and other guest needs. Our host team will come to work professionally dressed on a daily basis and be a beacon of warmth, polish, and professionalism for our guests when they first enter our restaurants.

Essential Functions:

• Warmly greet and seat guests in the restaurant
• Answer telephones, and take orders, messages and reservations
• Available to work a variety of hours, days and shifts, including weekends
• Safely and effectively move chairs, tables, highchairs and booster seats
• Safely and effectively use and operate all necessary tools and equipment
• Ability to communicate in English in order to perform and follow job requirements in written and spoken direction
• Multitask calmly and effectively
• Work in a confined, crowded space of variable noise and temperature levels
• Able to move and lift up to 10 pounds, frequently move and/or lift up to 25 pounds, and occasionally move and/or lift up to 50 pounds
• Ability to stand and walk for an entire shift and move safely through all areas of the restaurant, which may include stairs, uneven or slick surfaces

Key Responsibilities and Duties:

• Ensure the overall guest experience exceeds expectations and anticipate guests needs
• Greet guests with a warm, sincere smile
• Use tact and good judgment when dealing with guest challenges and respond to guest needs with patience and courtesy
• Assist with clearing, cleaning and resetting tables and maintain restrooms
• Sell and accurately account for gift cards
• Answer telephones, and take orders, messages and reservations
• Use proper phone and voicemail etiquette and guidelines
• Understand and respond knowledgeably to questions about the restaurant and menu
• Follow all steps of service
• Understand and follow the food allergy procedure and special orders/restrictions
• Proficiency in the use and operation of all necessary tools and equipment, including the reservation, telephone, paging and voicemail systems
• Comply with all safety and sanitation guidelines and procedures
• Successfully complete alcohol awareness training
• Follow all rules, policies, procedures and conditions of employment, including those outlined in the Employee Handbook
• Get along well with others and be a team player
• Other duties will be assigned as needed

Qualifications, Education & Behavior:

• Guest service and general warmth of character
• Ability to organize quickly and remain poised at all times
• Strong written skills
• Social media presence
• Strong verbal communication skills in person and over the phone
• Food Handler Certificate

Compensation: Salary/Hourly (Based on Experience)

Customer Service Orientation

Attention to Detail

Time Management

Problem Solving

Adaptability

Team Collaboration

Physical Stamina

Conflict Resolution

Professionalism

Interpersonal Skills

Organizational Skills

Positive Attitude

Crisis Management

Active Listening

Sales Skills

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