Lead Host

2 years

The Host/Hostess is responsible for creating a welcoming and positive first impression for all guests. You will manage the restaurant's flow, ensuring efficient seating, and providing excellent customer service. Your friendly demeanor and organizational skills are crucial to creating a memorable dining experience.

Responsibilities:

• Guest Reception:
  • Warmly greet and welcome guests upon arrival.
  • Accurately record guest information and seating preferences using the restaurant's reservation system.
  • Provide accurate wait times and manage the waiting list.
  • Escort guests to their tables, presenting menus and providing initial information about the restaurant.
• Table Management:
  • Monitor table availability and ensure efficient seating arrangements.
  • Coordinate with servers and management to maintain a smooth flow of guests.
  • Clear and reset tables as needed, ensuring cleanliness and presentation standards.
  • Maintain a clean and organized host stand and waiting area.
• Customer Service:
  • Answer phone calls and take reservations or provide information about the restaurant.
  • Address guest inquiries and resolve complaints in a professional and courteous manner.
  • Provide information about menu items, specials, and restaurant events.
  • Thank guests for their patronage and invite them to return.

Compensation: Hourly ($23.00 - $25.00)

Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off

Interpersonal Skills

Attention to Detail

Time Management

Problem Solving Skills

Multitasking Abilities

Communication Skills

Team Collaboration

Adaptability

Customer Relationship Management

Conflict Resolution

Sales Skills

Knowledge of Restaurant Operations

Crisis Management

Empathy

Positive Attitude

Resy

Customer Service

High Volume Service

Reservation Management Platforms

Communication

People Skills

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