Cabana Host - Vdara

The SHOW comes alive at MGM Resorts International

Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.

THE JOB:

As a Cabana Host at the Vdara, you will set the stage for guest experience with your welcoming smile and service. By understanding their unique stories and needs, you will own their experience to create WOW moments and memories they will carry with them far beyond their stay with us.

THE STARTING RATE: $12.00 + tips

THE DAY-TO-DAY:

• Welcome guests to the pool and the MGM Resorts family by providing memorable service, anticipate guest needs and provide assistance with seating cabanas or general pool and property information

• Respond to and resolve any guest complaints in alignment with SHOW. Service Basics, exceeding guest expectations and providing all other supporting services

• Deliver a seamless and professional experience by assisting with cabana arrivals/departures and walk-ins and all other tasks associated with cabana check-ins and check-outs

• Assist with inventory for ordering of supplies and ensure cabanas are set up prior to opening each day

• Be prepared to knowledgeably answer any questions your cabana guests may ask about offerings at the pool and inside the hotel

• Work closely with VIP services and beverage team to ensure guests are receiving the highest level of service possible

• Achieve a positive and lasting impression by ensuring correct charges and credits are posted, collecting payments, handling room and credit transactions, and demonstrating responsibility in balancing all transactions using proper cash handling procedures

• Answer incoming guest, internal and external calls including radio communications, assist with cabana check in and wait lists, prepare and stock cabanas for guests, perform opening and closing duties for cabanas and maintain the appearance of the pool deck throughout the shift which includes straightening and stacking of chairs, collecting soiled towels and trash, and moving chairs

• Perform other job-related duties as requested

THE IDEAL CANDIDATE:

• High School Diploma, GED or equivalent

• 1+ Years of customer service or guest service experience

THE PERKS & BENEFITS:

• Wellness incentive programs to help you stay healthy physically and mentally

• Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more

• Free meals in our employee dining room

• Free parking on and off shift

• Health & Income Protection benefits (for eligible employees)

• Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

VIEW JOB DESCRIPTION:

Are you ready to JOIN THE SHOW ? Apply today!