Lead Host

Required Years of Experience

2 years

Job Details At Buttercup, you will be responsible for welcoming and greeting guests, supervising service, managing walk ins and booking systems while supporting the floor team. You will ensure Buttercup guests have an enjoyable experience from initial greeting to final farewell, and positively influence the FOH team to execute effective and efficient service. You will also be responsible for understanding, discussing and educating members and guests all menu items while also presenting an approachable and elevated experience by following Buttercup Service Standards. The host/shift leader plays a crucial role in ensuring the success of service and guest satisfaction.
A successful Buttercup host/shift leader maintains a positive and influential attitude, is obsessed with details, process driven and flexible while working under pressure to ensure seamless communication is maintained between the Front of House (FOH) and Back of House (BOH) team members.
A Buttercup team member holds themselves and their teammates accountable to the Buttercup service standards and values. A Buttercup bar team member is approachable, engaging, and polished!
Main Duties

• Act as extension of the management team by providing support to the operations and staff to make decisions and update management on staff performance, feedback and overall review of service
• Work varying shift times across the seven days, to include working weekends, opens & closes
• Maintain a sharp, neatly-groomed and polished appearance at all times
• Elevated, expert communication (verbal and written) skills
• Greet each guest with a genuine, approachable demeanor and warm hospitality
• Flexibility to handle unexpected situations with grace and poise
• Create a welcoming and refined atmosphere by maintaining a clean and organized host stand
• Graciously manage the waitlist during busy periods, providing accurate wait time estimates and keeping guests informed
• Escort guests to their tables, ensuring a smooth transition and explaining any unique aspects of the dining room layout.
• Answer questions about the menu, wine list, or any other aspects of the dining experience with confidence and knowledge
• Maintain clear communication with the service team to ensure seamless coordination and guest satisfaction
• Accommodate special requests whenever possible, such as seating preferences or dietary restrictions
• Partner with F&B leaders to ensure new team members are completing on-boarding checklist, all servers are taking breaks as well as create systems and put process in place to better support a more efficient and effective experience for staff and members/guests
• Develop and maintain professional relationships with all coworkers and management
• Positively influence members and guests experience by elevating the dining experience with friendly, knowledgable service
• Maintain communication and advise Management on any allergies or potential red flags encountered throughout the night
• Complete all check out reports at the end of each shift and have it double checked and signed by management
• Adhere to health and safety policies as well as all Buttercup policies, procedures, standards and local, state, and federal law as applicable
• Assist FOH team to support all table orders
• Clean and stock server alley and bar area, polish silverware, plates and/or glassware as needed
• Performs other duties as assigned by supervisor/manager

Required Skills/Qualifications

• Minimum of 2+ years of experience in a similar capacity
• Must be over the age of 21
• Serv-Safe, Allergen and Basset Certified with POS knowledge
• Experience leading and managing a team
• Thrive in elevated, fast-paced environments and maintain a calm professional demeanor, effectively problem solving under pressure
• Must be hospitable, approachable, passionate about customer service and respectful towards colleagues and guests
• Punctual, reliable and trustworthy with a sense of urgency
• Must be able to demonstrate competency as outlined in the training schedule
• Must be able to work flexible shifts and schedules across seven, including weekends and holidays as needed
• A coachable spirit, ability to work in a team environment and autonomously

Physical Requirements

• Must be able to seize, grasp, turn and hold objects
• Must be able to move, pull, carry or lift at least 50 pounds
• Must be able to occasionally kneel, bend, crouch and climb is required
• Must be able to perform physical activities such as lifting, cleaning, and stooping
• Must be able to stand, walk, lift, and bend for long periods of time
• Must be able to bend, stoop, lift, reach, push, twist, walk, crouch, and squat

Whats in it for you...

• Competitive compensation
• Health Care: Full time employees are eligible for full benefits; Medical
• Paid Time Off: Full-Time Employees have sick days + vacation days
• Opportunity to work alongside a team trained in top-tier hospitality concepts
• Career Development: The Buttercup management team is committed to the professional development all of their team members across both Secret Menu Hospitality properties and will champion each members growth. The Buttercup management teams backgrounds include experience at Scofflaw, The French Landry, Frantzen, and The Ritz-Carlton.
• Team Discount: Take advantage of your 20% team discount at Buttercup
• A dynamic and supportive work environment where your contributions are valued

Compensation Details

Compensation: Salary ($50,000.00)

Benefits & Perks: Health Insurance, Paid Time Off, Dining Discounts

Required Skills

Leadership

Team Management

Problem Solving Under Pressure

Customer Service Orientation

Reliability

Trustworthiness

Sense of Urgency

Coaching and Mentoring

Ability to work Autonomously

Physical Stamina

Attention to Detail

Time Management

Adaptability

Interpersonal Skills

Conflict Resolution

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