Bilingual Receptionist, Middle School-Manor

Austin Achieve Public Schools is a tuition-free, open-enrollment public charter school preparing Austin youth to attend and excel at top universities.

The Front Office Coordinator is the face of Austin Achieve and first point of contact for scholars, parents, staff, and visitors. The ideal candidate for this role is a "people person" who can juggle many simultaneous tasks while exuding patience and maintaining a calm and professional demeanor. This individual is resourceful, able to think quickly and problem-solve on the fly. Above all the Front Office Coordinator exemplifies a relentless commitment to supporting our scholars no matter the obstacles.

Essential Duties and Responsibilities:

• Creates a welcoming, neat, and organized office environment and functions as the primary school contact for all of the school's stakeholders
• Builds relationships with and facilitates communication between families, teachers, and school staff
• Greets parents and visitors, maintains accurate visitor logs, and responds to visitor and parent requests as appropriate
• Manages phones (answering calls, redirecting calls, taking messages, placing calls) and ensures optimal level of service to students, parents, and community stakeholders
• Facilitates and tracks scholar tardy arrivals and early dismissals, collecting doctor's notes where applicable
• Ensures the teacher workroom is neat, organized, and consistently stocked with supplies, including copier paper
• Assists in scheduling parent meetings with Campus Leadership and/or instructional staff
• Provides basic first aid and medical assistance to scholars in need
• Collects and records payments for Chromebooks and other balances
• Receives and distributes daily mail deliveries
• Scans invoices to Finance department and submits unpaid invoices in purchase requisition system
• Supports the translation of family communications
• Assists in scholar enrollments/withdrawals throughout the year
• Maintains confidentiality of personal/sensitive information regarding scholars, families, and staff
• Other duties as assigned

Qualifications:

• Spanish/English bilingual fluency required
• Excellent communication skills
• Basic computer proficiency including Microsoft Word/Google Docs, Microsoft Excel/Google Sheets, and Microsoft PowerPoint/Google Slides
• Experience working in an education setting is a plus

Competencies:

• Unwavering commitment to AAPS mission, scholars, families, and community
• Sense of humility, customer service mindset, and the ability to solve problems proactively
• Ability to be calm under pressure, especially in difficult conversations
• Desire to learn continuously and implement feedback to increase effectiveness as a professional

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination/harassment based on race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity, disability status, or veteran status. People of diverse backgrounds are strongly encouraged to apply.