Receptionist

Schedule: Monday - Friday, 8:00 am - 5:00 pm

SUMMARY

Under the general supervision and direction of the City Recorder's Office, performs a variety of reception and customer service duties; and provides general information and assistance to the public.

SUPERVISION EXERCISED

None.

ESSENTIAL DUTIES

• Serve as initial contact/resource person for City Hall reception desk; screen calls, assist and direct visitors, and mail.
• Provide excellent customer service with strong communication, organizational and time management skills
• Answer and direct a high volume of phone calls, related to City services. Respond to complaints and requests for information and assistance; interpret and explain regulations, procedures, policies, systems, rules, and precedents in response to inquiries and complaints from the public, City staff, representatives of other organizations, and others; research and gather information to provide accurate answers and information; refer more technical questions or issues to appropriate City staff; ensure follow up to unanswered inquiries.
• Make reservations and arrange conferences and/or meetings.
• Receive and sort all incoming mail and prepare outgoing mail.
• Assist with data entry of utility payments
• Receive payments or fees; issue receipts; maintain records of transactions.
• Provide technical assistance to citizens regarding department policies, procedures, services, and operations
• Provides administrative support to the Administrative Services Department
• Perform other related duties and responsibilities as assigned.

MINIMUM QUALIFICATIONS

Education: High school diploma or GED.

Experience: One year of customer service, office support or office administrative assistant experience. Spanish speaking highly desirable.

Certifications/Licenses:

• Valid Utah Driver's License

KNOWLEDGE, SKILLS, AND ABILITIES

Knowledge of:

• English usage, spelling, vocabulary, grammar, and punctuation.
• General use of a personal computer, software, 10-key calculator, phone, copy machine, internet, and document imaging scanner.
• Principles and procedures of record keeping.
• Modern office procedures, methods, and equipment including computer equipment.
• Techniques in public relations.

Skill with:

• Operating modern office equipment including computer equipment and software.
• Following verbal and written procedures and instructions.
• Maintaining a congenial working relationship with public, staff, and other agencies.
• Working well under high pressure situations.

Ability to:

• Follow verbal and written procedures and instructions.
• Adapt to changing priorities.
• Communicate effectively both verbally and in writing.
• Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
• Maintain a positive, professional, and empathetic attitude toward customers at all times.
• Apply tact and judgement to deal with and influence people.
• Maintain confidentiality of documents and information.
• Work cooperatively with other departments, City officials, and outside agencies
• Working well under high pressure situations. Stay calm under pressure.
• Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
• Respond to requests and inquiries from the public.

WORKING CONDITIONS AND PHYSICAL DEMANDS

Work in a standard office environment which includes reaching, bending, sitting, standing, talking, hearing, and listening.