Housekeeping Supervisor

ESSENTIAL JOB FUNCTIONS:

• Supervisory accountability for all team members for daily and long-term operations to include hiring, training, and developing employees, including coaching, mentoring and appropriate performance management up to and including separation.
• Direct day-to-day operation of the Housekeeping Department.
• Looks for and identifies ways to create a higher level of standards and procedures.
• Responsible for enhancing and refining the departmental training program and supervisory structure.
• Confer with supervisors to ensure maximum customer satisfaction and efficient utilization of workforce and facilities.
• Handles guests concerns taking corrective action, as necessary.
• Inspects facilities, services and equipment and recommends changes or improvements, as necessary.
• Ensure that expenditure remains within established limits.
• Delegate assignments to appropriate supervisors to accomplish tasks and provide developmental potential.
• Maintain close work relationships with other departments managers/supervisors to promote smooth, efficient operations.
• Uses participate management techniques in daily operations to ensure an environment of proactive employee relations skills are used.
• Promotes the use of feedback to continually look towards improving departmental efficiencies and cooperation.
• Promote a positive work environment that stimulates and motivates employees to acceptable levels of turnover, absenteeism, and promotability.
• Provide training, orientation, and necessary levels of authority to guest contact employees that allow quality attention and follow-up to guest needs at a level that will attain targeted goals.
• Adheres to departmental and company policies.
• Report all needles, blood, and other bodily fluids found to Supervisor.
• Operates equipment, including vacuum cleaners, radio, phone, mop, and broom.
• Ability to push up to 50 pounds daily for the duration of shift
• Must complete assignments by time projected by leadership
• Performs all other related and compatible duties as assigned.
• Perform duties with cleaning chemicals and equipment including carpet/floor care.
• Perform special projects assigned by Management
• Ensuring high hygiene standards and guest satisfaction
• Addressing guest queries and solving special requests
• Making beds and providing clean sheets and towels
• Abide by leadership feedback and correct any discrepancies in assignments preformed
• Complete any needed assignments needed to ensure occupancy room needs are available

QUALIFICATIONS:

• Must be able to work independently.
• Must be able to maneuver to all areas of the hotel and casino.
• Must be able to respond calmly and make rational decisions when handling employee and guest conflicts.
• Must be able to communicate distinctly and persuasively to others.
• Must be able to lift items up to 10 pounds and carry up to 5 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at desk area.
• Must be able to operate a computer, telephone and ten key adding machines.
• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business.

EDUCATION/EXPERIENCE:

• HS diploma or GED.
• Casino/Hotel experience preferred .
• Experience within an upscale hotel preferred.
• Minimum of five years operations management experience in a hotel of comparable size and quality is required.
• Demonstrated ability in maintaining consistent, high quality service levels; prior experience in supervising work units; history of developing employees who have been successfully promoted to increasing levels of responsibility; track record of managing a department that provides excellent service to guests.
• Minimum three years experience as a department head/division manager level or above required.

PHYSICAL, MENTAL AND ENVIRONMENTAL DEMANDS:

• Must be able to work independently.
• Must be able to maneuver to all areas of the hotel and casino.
• Must be able to respond calmly and make rational decisions when handling employee and guest conflicts.
• Must be able to communicate distinctly and persuasively to others.
• Must be able to lift items up to 10 pounds and carry up to 5 pounds.
• Must be able to bend, reach, kneel, twist and grip items while working at desk area.
• Must be able to operate a computer, telephone and ten key adding machines.

I understand the Casino and its surrounding areas are under constant surveillance, and that as an employee of Caesars Virginia, I will be under that surveillance. I also acknowledge that I have had my photograph taken and understand it will be kept on file with Caesars Virginia Surveillance Department.