Front Desk Agent Toggle search
Toggle navigation
Espanol Francais
Employer Login
Browse Jobs
Post a Job
Log In or Join
Search 8,155 current hospitality jobs
what
where
Front Desk Agent
Wind Creek Casino & Hotel Wetumpka
100 River Oaks Drive
Wetumpka, AL 36092
Hotel Casino with 283 Rooms
Managed By Wind Creek Hospitality
Full-Time
Description
Job Overview 3pm 1130pm (Shift Subject To Change Based On Business Needs)
Hotel Front Desk Agents perform an array of tasks to make guests feel welcome, but their primary responsibility is registering guests to their hotel room.
Purpose
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties And Responsibilities
Projects a positive image and greets all guests
Performs hotel check-in and checkout transactions
Enrolls guests to player's club, generates rewards cards upon demand
Disseminates information to guests regarding the property, hotel, promotions, etc.
Performs miscellaneous tasks such as cash handling, check authorizations, faxing, copying
Maintains cash drawer, drops cash as required, submits supporting documentation
Assists with ensuring qualified players receive priority service from a Games and F&B perspective
Answers telephones, routing calls as necessary
Assists with Concierge duties as necessary
Actively resolves guest issues and disputes
Reports guestroom issues to Maintenance
Re-stocks Front Desk supplies
Keeps work area clean and orderly
Other duties & responsibilities as assigned
Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)
High School diploma or GED required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
Must be able to type 20 words per minute minimum (typing test will be administered) - required
Good writing and verbal communication skills required (skills test will be administered) - required
Experience in customer service- required
Must be able to lift and carry up to 40 lbs
Must successfully pass job interview, including a guest service audition
Must be able to operate standard office equipment - phones, computers, etc.
Must be able to pass a panel interview and audition
Must be able to successfully demonstrate AAA four diamond behaviors in the panel interview's audition process
Must be able to stand and/or walk for entire shift
Must be able to work effectively in a fast paced, high-volume environment
Must be able to operate standard office equipment - phones, computers, etc.
Willing and able to work odd or irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
Must have willingness and ability to work in a smoke/secondary smoke environment
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Posted July 3, 2025
28
Wind Creek Casino & Hotel Wetumpka
Wind Creek Wetumpka is a true Las Vegas-style experience, with over 2,500 electronic games and a luxurious 283-room hotel, and its pool and cabanas provide spectacular views of the Coosa River. Dining options include Alabama's best steakhouse, FIRE; TASTE Buffet; all-day dining at the Grill; Grill Express; and Chilly Bean, our coffee bar. Wetumpka's 1,200-seat Entertainment Center offers big name concert performances year-round.
As part of the Wind Creek Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.
Our Employee Perks and Benefits
Blue Cross Blue Shield medical plan*
Dental plan
VSP vision plan
401(k) savings plan
Life and disability insurance
Paid time off
Employee dining rooms
Career training and planning
Quarterly incentive bonuses
Employee fitness centers with on-staff trainers*
* Not available at every location
Toggle navigation
Espanol Francais
Employer Login
Browse Jobs
Post a Job
Log In or Join
Search 8,155 current hospitality jobs
what
where
Front Desk Agent
Wind Creek Casino & Hotel Wetumpka
100 River Oaks Drive
Wetumpka, AL 36092
Hotel Casino with 283 Rooms
Managed By Wind Creek Hospitality
Full-Time
Description
Job Overview 3pm 1130pm (Shift Subject To Change Based On Business Needs)
Hotel Front Desk Agents perform an array of tasks to make guests feel welcome, but their primary responsibility is registering guests to their hotel room.
Purpose
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties And Responsibilities
Projects a positive image and greets all guests
Performs hotel check-in and checkout transactions
Enrolls guests to player's club, generates rewards cards upon demand
Disseminates information to guests regarding the property, hotel, promotions, etc.
Performs miscellaneous tasks such as cash handling, check authorizations, faxing, copying
Maintains cash drawer, drops cash as required, submits supporting documentation
Assists with ensuring qualified players receive priority service from a Games and F&B perspective
Answers telephones, routing calls as necessary
Assists with Concierge duties as necessary
Actively resolves guest issues and disputes
Reports guestroom issues to Maintenance
Re-stocks Front Desk supplies
Keeps work area clean and orderly
Other duties & responsibilities as assigned
Job Requirements (Please Ensure You Meet The Listed Requirements Prior To Applying)
High School diploma or GED required or enrolled and successfully complete a GED program within six (6) months from start date as a condition of continued employment
Must be twenty-one (21) years of age or older
Must be able to type 20 words per minute minimum (typing test will be administered) - required
Good writing and verbal communication skills required (skills test will be administered) - required
Experience in customer service- required
Must be able to lift and carry up to 40 lbs
Must successfully pass job interview, including a guest service audition
Must be able to operate standard office equipment - phones, computers, etc.
Must be able to pass a panel interview and audition
Must be able to successfully demonstrate AAA four diamond behaviors in the panel interview's audition process
Must be able to stand and/or walk for entire shift
Must be able to work effectively in a fast paced, high-volume environment
Must be able to operate standard office equipment - phones, computers, etc.
Willing and able to work odd or irregular hours including nights, weekends, and holidays
Willing to travel and participate in training as recommended or required
Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
Must have willingness and ability to work in a smoke/secondary smoke environment
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.
Posted July 3, 2025
28
Wind Creek Casino & Hotel Wetumpka
Wind Creek Wetumpka is a true Las Vegas-style experience, with over 2,500 electronic games and a luxurious 283-room hotel, and its pool and cabanas provide spectacular views of the Coosa River. Dining options include Alabama's best steakhouse, FIRE; TASTE Buffet; all-day dining at the Grill; Grill Express; and Chilly Bean, our coffee bar. Wetumpka's 1,200-seat Entertainment Center offers big name concert performances year-round.
As part of the Wind Creek Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.
Our Employee Perks and Benefits
Blue Cross Blue Shield medical plan*
Dental plan
VSP vision plan
401(k) savings plan
Life and disability insurance
Paid time off
Employee dining rooms
Career training and planning
Quarterly incentive bonuses
Employee fitness centers with on-staff trainers*
* Not available at every location
Job ID: 486666716
Originally Posted on: 7/24/2025
Want to find more Hospitality Service opportunities?
Check out the 243,466 verified Hospitality Service jobs on iHireHospitalityServices
Sign Up for Job Alerts
