Concierge

Club Location:

Arcis Golf team members thrive on anticipating needs, forging connections, and elevating experiences for our team, members, and guests. We are an inclusive team of unique individuals who show up each day with a grateful spirit, humble heart, and a genuine respect for one another.

Champions Retreat Golf Club is a 27-hole private golf club located just minutes from Augusta, Georgia. This championship golf course brings together, for the first time, three of the greatest names in the game, Arnold Palmer, Jack Nicklaus, and Gary Player. These legends each set out to design nine signature holes on a masterful course to be sculpted on 365 acres . Skyward Georgia pines, long-standing hardwoods, and numerous wetlands along the Savannah River. They succeeded, as these courses, combined with charming amenities like luxury Golf Cottages and a private, natural setting, provide Members and their guests a truly unique experience not easily found in the United States today. Additionally, Champions Retreat has played host to the Augusta National Womens Amateur six times and will do so again in 2026.

At Champions Retreat, an exceptional member & guest experience begins with our Concierge team. We are seeking an individual to provide unparalleled customer service by assisting with Club information, cottage rentals, tee time requests and culinary options. As the point person for all members and guests, the ideal candidate should have a positive attitude, a talent for interacting with people in a courteous and professional manner, an interest in curating exceptional member and guest experiences, and excellent written and verbal communication skills. The ability to multi-task with attention to detail and a high sense of urgency is a must .

Specific Job Responsibilities:

• Knowledge of Club amenities, activities, and events.

• Provide exceptional customer service to members and guests by assisting with Club information, tee times and reservations.

• Rental of cottages, facilitating transportation or amenity requests and communicating those to the proper departments.

• Plan and execute each member and guest experience under the direction of the Club Experience Director.

• Ensure that all departments and team members are well informed and work closely with representatives in each department.

• Inspect and ensure cottages are cleaned and ready for guest arrival.

• Greet cottage guests upon arrival, offer helpful information, assist in transporting members and guests to their cottage, and assist with any questions or special requests.

• Become familiar with member and guests names and preferences.

• Operation of the Clubs reservation and billing programs and ensure accurate billing for cottage stays.

• Assist with member access through the DwellingLive gate system; issue gate passes and transponders.

• Expect the unexpected and anticipate needs.

• Support the team mission of Champions Retreat.

Job/Skill Requirements:

• Ability to provide effective written and verbal instructions, as well as the ability to carry out detailed written or verbal instructions without close, daily direction.

• Excellent organizational skills and a thorough knowledge of general business administration procedures.

• Knowledge of hospitality software and programs are a plus.

• Motivated to grow and learn and possess leadership characteristics.

• Always maintain professionalism and curtesy .

• Possess honesty and integrity.

• Service oriented and willingness to go the extra mile with attention to detail and a high sense of urgency.

• Must be able to work some weekends, holidays, and evenings and be flexible with changes as requested .

• Ability to perform light physical work may be required to occasionally lift up to 30 pounds, up to 10 pounds frequently , and up to 5 pounds constantly while performing such activities as bending, reaching, standing, walking, lifting and grasping.

Arcis Golf provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Arcis participates in E-Verify, the government program that certifies an employee's right to work for us in the U.S.