Concierge - Sporting Desk

DUTIES & RESPONSIBILITIES:

• Works closely with each Reynolds Lake Oconee department to maintain a high level of service.
• Greets and welcomes guests of the Ritz-Carlton
• Provides all pertinent information to assist guests with reservations for Golf, RKOG, Sporting Grounds
• Arranges necessary transportation for guests
• Regular communication with Golf Shops, Sporting Grounds and RKOG
• Works together with the Ritz-Carlton staff to provide the best possible experience for each guest
• Requests approval to fulfill any special requests for guests
• Communicates with each outlet as it relates to same day reservation requests
• Maintains updated information on amenity closings due to maintenance, weather, course closings, outings & scheduled tournaments
• Arranges for delivery of hotel guests golf bags or any necessary tools for their Reynolds experience

SAFETY RESPONSIBILITIES & REQUIREMENTS:

• Actively upholds safety rules/guidelines in accordance with RLO, OSHA, EPA, DNR, & other State/Federal laws.
• Takes personal responsibility for safety every day.

QUALIFICATIONS/REQUIREMENTS/EXPERIENCE/EDUCATION:

• Strong knowledge of high touch customer service, interpersonal skills
• 2 years office-related & customer service experience.
• Deep knowledge and understanding of Reynolds and familiarity with the amenities to which they will be responsible for selling.
• Knowledge of the hospitality industry is preferred.
• Intermediate computer skills using Microsoft Word & Excel.
• Must be well organized, detail-oriented, and ability to multitask between several software applications simultaneously.
• Must possess a pleasant speaking voice and skills of diplomacy & tact while dealing with guests.
• Ability to handle multiple guest while maintaining a calm demeanor.
• Job requires the ability to work weekends & holidays. Flexible scheduling is mandatory due to 365 days of operation.